Application Support Engineer
Accenture Federal Services
🇮🇳 India
On-site
23 hours ago
- Incident Management
- AI
23 hours ago
Not enough detail in this posting to match
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Network Infrastructures
Good to have skills :NA
Minimum5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring the smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Continuously evaluate and implement process improvements to optimize support workflows.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, architecture, and troubleshooting techniques.
- Experience with monitoring and diagnostic tools to analyze network performance and identify faults.
- Ability to design and maintain scalable and secure network environments.
- Familiarity with incident management and problem resolution methodologies.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our BDC7C - SEZ office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.comÂ
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Application Support Engineer · Accenture Federal Services