Benefits Specialist

Job Title: Benefits Specialist (Health & Welfare and Retirement)
Location: 51 Madison Ave, New York, NY , 3 days onsite, Tuesday through Thursday
Duration: 6 Months Contract with possible extension

Interview: 3 virtual interview processes

Job Description:

Required Skills:
1. Employee Benefits Case Management - Minimum 5 years’ experience handling Health & Welfare Retirement benefit cases, including 401(k), pension and deferred compensation plans in a high volume environment.
2. Customer Service & Communication - Ability to communicate benefit information clearly, respond professionally to employee inquiries, and provide timely follow-up to ensure a positive employee experience.
3. Problem Solving & Organizational Skills - Sring analytical thinking, attention to detail, time management, and the ability to manage multiple priorities while resolving benefit related issues accurately.

Interview Process: Interviews may initially be conducted via Microsoft Teams with 2-3 team members. If the candidate is selected to move forward, they will then be invited to complete a final in person interview.
Years of experience Required: Minimum 5 years of hands-on experience in employee benefits required

Position Summary
The Temporary Benefits Specialist will support the Services team by managing a high volume of employee benefit cases across both Health & Welfare and Retirement plans. This role plays a key part in ensuring timely and accurate case resolution while alleviating workload from senior team members, enabling the team to focus on process improvements and strategic initiatives.
The ideal candidate will bring prior benefits experience and be able to quickly contribute in a fast-paced, service-oriented environment.

Key Responsibilities
Case Management & Resolution
Manage day-to-day employee benefit cases across:
Health & Welfare plans (medical, dental, vision, etc.)
Retirement plans (401(k), pension, Deferred Compensation Plans – basic to intermediate level)
Research, track, and resolve cases efficiently and accurately
Escalate complex or sensitive issues to senior team members as needed
Benefits Administration Support
Support benefits administration activities
Interpret benefit plans and provide accurate information to employees
Maintain complete and accurate case documentation in system tools
Customer Service
Respond to employee inquiries with professionalism and a strong customer focus
Communicate clearly regarding benefit options, processes, and next steps
Ensure timely follow-up and resolution to maintain a positive employee experience
Collaboration & Team Support
Partner with team members to reduce case backlog and improve turnaround times
Collaborate with other key stakeholders in HR, legal, and payroll, to support effective handling of cases
Provide support during peak periods and special initiatives
Systems & Process Adherence
Utilize HRIS and case management tools (e.g., Dovetail or similar systems)
Follow established processes and service standards
Identify and communicate recurring issues or process gaps

Qualifications
Bachelor’s degree or equivalent experience preferred
Minimum 5 years of hands-on experience in employee benefits required
Experience must include Health & Welfare and/or Retirement plans
Demonstrated ability to manage benefit-related cases in a high-volume environment
Strong attention to detail and organizational skills
Ability to manage multiple priorities effectively
Proficiency in Microsoft Office and ability to quickly learn internal systems
Preferred Qualifications
Experience with both Health & Welfare and Retirement plans
Familiarity with 401(k), pension, or deferred compensation plans
Experience in benefits administration or HR shared services
Experience using case management systems
Key Skills & Competencies
Strong problem-solving and analytical skills
Clear and professional communication
Customer-focused mind-set
Ability to work independently with minimal supervision
Strong time management and adaptability in a fast-paced environment
Team-oriented with a willingness to support across functions
Work Environment
This is a high-volume, service-oriented role requiring accuracy, responsiveness, and the ability to manage multiple benefit-related inquiries simultaneously.
Assignment Impact
This role directly supports the team by absorbing case volume across Health & Welfare and Retirement, enabling senior team members to focus on process improvements, system enhancements, and strategic initiatives that improve overall service delivery.