Customer Success Director

Who are Benifex?💚💜

We are a fast-moving technology company, andone of the most successful providers of online reward and benefits solutions in the world.We believe that everyone deserves an exceptional experience at work, every day, and buildworkplace technology that makes this happen. Benifex’s mission is tobuild remarkable experiences that employees love.Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best,we need brilliant people on board and that’s where you come in.🚀

Why should you apply?🌟

• Growth:We’re scaling fast, with strong customer wins and increasing market traction. This is an exciting time to join Benifex — a high-growth, evolving environment where you can help shape our UK presence and be part of something truly special.

• Impact:Manage a multimillion-pound portfolio of global customers, driving both customer success and Benifex’s growth through retention and ARR expansion.

• Team:Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together. You’ll be surrounded by colleagues who want to see you grow and succeed.

• Variety: Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions.

• Culture:Benifex has been recognised as aSunday Times Best Place to Work 2025andBest Large Tech Company to Work for 2025.We’re proud of our inclusive, supportive, and growth-oriented culture.

Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position

Great benefits:

💰 £65,000-85,000 salary and commission

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview🚀

We’re looking for an experiencedCustomer Success Director to join our Customer Success team in the UK. This senior individual contributor role manages amulti-million-pound portfolio of around10–20 strategic enterprise customers.

You’ll build long-term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success. Acting as astrategic advisor and escalation point, you’ll be supported by dedicated Customer Success Managers focused on day-to-day engagement. This is a high-impact role, shaping how our largest customers achieve their goals through Benifex.

Responsibilities🤘

• Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience.

• Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value.

• Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products or services.

• Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation.

• Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR and technology trends.

• Collaborate cross-functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and aligned delivery to your customers.

• Champion the customer voice internally, ensuring feedback and insights help inform product development and continuous improvement.

• Own the renewal process, including contract negotiations and any associated RFPs, ensuring successful outcomes for both the customer and Benifex.

• Promote customer advocacy by driving participation in events, case studies, and reference opportunities that showcase customer success stories.

What are we looking for?🔎

Required skills & experience

• Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.

• Extensive experience incustomer success or employee benefits consulting

• Proven track record in B2BSaaS environments, focusing onglobal enterprise businesses.

Bonus:

• HR Tech or Employee Benefits experience

• RFP/tender experience

Core competencies:

• Strong communication and influencing skills

• Strategic Customer Success mindset

• Excellent organisational and commercial acumen

• Strong relationship building and negotiation skills

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial call with the Talent team - 30 min

⏳ Interview with the Commercial Lead - 60 min

🤩 Final interview with one of our Senior Leaders - 30-45 min

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.