LikeRemoteReceptionist
from 🇺🇸 United States
Primary City/State:
Gilbert, ArizonaDepartment Name:
Auxiliary-HospWork Shift:
WeekendJob Category:
Administrative ServicesFind your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals.
This is an exciting opportunity for a part time Welcome Desk Receptionist position at Banner Gateway Medical Center. This is the perfect role for someone who enjoys providing exceptional customer service and being the welcoming face of the hospital. In this role you will play an important part in greeting every person entering and exiting the facility, assisting with wayfinding, and coordinating student volunteers at the Welcome Desk.
The schedule is part time working Saturday and Sunday 7:30 AM to 8:00 PM.
If you have strong customer service skills, compassion for patients and families, and the ability to work independently while collaborating with others, we’d love to meet you!
POSITION SUMMARY
This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.
CORE FUNCTIONS
1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.
3. In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.
4. May answer phones, transfer calls , take messages, and relay messages and information as needed.
5. May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.
6. Performs functions within established parameters. Customers include patients, families, and the community at large.
MINIMUM QUALIFICATIONS
Must have good interpersonal communication and display compassion in stressful situations. This position requires effective interpersonal communication skills and a friendly customer service attitude.
PREFERRED QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
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