BO
Banking Application Support Clerk
Bank of Jordan
🇯🇴 Jordan
On-site
2 months ago
- Change Management
- ITIL
2 months ago
Not enough detail in this posting to match
- Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.
- Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.
- Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.
- Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.
- Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.
- Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.
- Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.
- Participate in incident, problem, and change management processes in accordance with ITIL best practices.
- Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.
- Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.
- Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.
- Support business users by providing guidance, training, and timely communication during incidents and service disruptions.
- Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2–5 years of experience in application support, IT operations, or a similar technical support role.
- Experience supporting banking, financial services, or enterprise applications is preferred.
- Familiarity with service management frameworks such as ITIL.
Banking Application Support Clerk · Bank of Jordan