Sr. Observability Platform Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel (Amex GBT) is seeking an accomplished Senior Observability Platform Engineer to lead the design, development, and evolution of our enterprise observability infrastructure. In this strategic role, you will architect scalable observability solutions, mentor engineering teams, and drive innovation in monitoring and system reliability across our global technology ecosystem.

What You'll Do

• Architect and lead the design of comprehensive observability platforms demonstrating ELK Stack, New Relic, Datadog, Alertsite, and emerging technologies 
• Establish observability standards, guidelines, and governance frameworks across the organization 
• Mentor and guide junior engineers and platform teams in observability implementation and optimization 
• Develop advanced monitoring strategies, custom dashboards, and intelligent alerting frameworks 
• Lead multi-functional initiatives to instrument applications and infrastructure for end-to-end visibility 
• Optimize observability infrastructure for scalability, cost-efficiency, and performance at enterprise scale 
• Present technical insights and recommendations to senior leadership and stakeholders 

What We're Looking For

• 8+ years of experience in platform engineering, DevOps, systems engineering, or related roles 
• 6+ years of hands-on expertise with enterprise observability platforms (ELK Stack, New Relic, Datadog, Alertsite, or similar) 
• Deep understanding of monitoring architectures, logging strategies, metrics collection, distributed tracing, and alerting frameworks 
• Strong hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring 
• Deep expertise in Application Performance Monitoring (APM) concepts, implementation, and optimization 
• Extensive experience with Real User Monitoring (RUM) and digital/browser/mobile app observability 
• Expertise in defining, measuring, and tracking MTTA, MTTR, MTTD, and other incident metrics 
• Advanced proficiency in scripting and programming languages (Python, Go, Bash, or similar) 
• Extensive experience with cloud platforms (AWS, Azure, or GCP) and multi-cloud environments 

Preferred Qualifications

• Experience architecting observability solutions for large-scale, distributed systems 
• Expertise with multiple observability platforms and comparative knowledge 
• Background in APM (Application Performance Monitoring) and advanced monitoring techniques 
• Experience with machine learning-based anomaly detection and intelligent alerting 
• Knowledge of Open-Telemetry, or other sophisticated instrumentation technologies 
• Familiarity with chaos engineering and resilience testing 
• Security and compliance monitoring expertise (SIEM integration, audit logging) 
• Published articles, conference talks, or open-source contributions in observability domain 
• Relevant certifications (AWS, GCP, Azure, or vendor-specific observability certifications) 
• Experience in financial services or enterprise environments

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefitsare tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you wantwhen the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult theAmex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!