Integration Support Technician I

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration— You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Creativity— You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.
• Empathy —You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• Integrity  — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
• Purpose— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
• Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
• Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

This positionis primarily responsible forconfiguringendpoints,servers,workstations, andpre-stagingnetwork/system appliances inarack or for configuration. Individuals should be prepared to go onsite to Red River Datacenteras requested. This position also plays a secondary roleinmanaging customer assets while stored in the Red River warehouse to ensuretheaccuracy of inventory. 

Primary Position Tasks: 

• Ability to follow a defined standard operating procedure when imaging client workstations and dispatch hardwareas requested by RRMSclients. 

• Intermediateknowledgeof configuring systems i.e.: computers, network storage, and servers. 

• Ability toco-leadendpoint refreshprojects, on occasionacting asthesecondarypoint ofcontact with the ability to usenumerous imagingconceptssuchasIntune,Autopilot, SCCM, MDT, JAMF, Apple Business Manager 

• Ability to readdraftsand understand technical instructions, engineering plans, technical designs, and other systemintegration-related documents 

• Co-leadsmultiple pre-staging tasks such as: configuring servers, switches, routers,storage, and othertechnicaldevices.Assist with pre-staging tasks such as configuring servers, switches,routers, storage, and other technicaldevices. 

• Assist with the configuration of multiple unified racks at once (rack/stack/configure/label/cable) from multiple OEMs. 

• Ability to communicateandadhere toother members of the Integration Support team and other entities of Red River. 

Minimum Education/Certification/Experience Requirements:  

• Education: High School Diploma/associate degreerequired 

• Required Experience:2+ years ofexperience in IT within the imaging and/or integration environment. 

Preferred Education/Certification/Experience: 

• AWS Certified Cloud Practitioner or Microsoft 365 Fundamentals or Microsoft Technology Associate. 

• Basicknowledge/experience working with Intune, Azure AD,AutoPilot,SCCM, Apple Business Manager, and JAMF 

• Minimal of2years of experience working with Windows Operation Systems and MacOS 

Knowledge,Skills, and Abilities: 

• BeginnerknowledgeofWindows and MacOS 

• Demonstrated ability toassist with themanagementofan asset inventory and reconcile data, ensuringhigh levels ofaccuracy. 

• Workingproficiency with standard ticketing and inventory management tools(IE:ServiceNow, Autotask, Unanet, Smartsheet,Excel) 

• Understanding ofActive Directory, Share Point, MS Exchange,MS Office 365,andMS 365 portal. 

• Strong communications skills and possess the ability to provide complete accurate documentation. 

• Basic to Intermediateunderstanding of MDT/WDS/SCCM - Manage/Update Golden Images 

• Ability to be a self-starter andpossessgood time managementskills.  

• Ability to negotiate outcomes with clients and managementteam. 

• Understanding of virtual hypervisorssuchas VMWare and Hyper-V 

Essential Elements (Mental; Physical; Equipment used): 

This positionrequiresremaining in astanding/walking position for multiple hours throughout theworkday.May berequired to help with equipmentinstallation.Lifting of up to50lbsmay berequired. 

This position requires the ability to continuously communicate with co-workers throughout the dayutilizing Red River approved and/or provided communication tools and equipment. 

Special Requirements: 
 

This position requires travel throughout the local area (DC, MD, VA) and extended regions as needed.  Reliable transportation and a valid driver’s licensearerequired, and tolls and parking are reimbursed.(Mileage over and above the standard commute is reimbursedpursuant to Red River’s travel reimbursement policy.) 

 
Security applications will be required to be installed on the laptop and the phone (2FA). 

 
Must be able and willing to come totheRed River office in Chantilly, VA daily. 

Must be willing to takeafter-hour dispatch to client site or Red River Datacenter 

Must be a US citizen andcan meet clearance requirements as needed. 

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review ourbenefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via ourApplicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.