Case Manager

Program:  HELP One, Building C | 314 Hinsdale Street, Brooklyn, NY 11207

Position Overview

As a Case Manager with HELP USA, you’ll provide case management and crisis intervention services to residents in one of our supportive permanent housing programs with a goal of promoting independent living skills, increased housing stability, and well-being. HELP One Building C provides supportive services to 48 formerly homeless single adults.

Duties/Responsibilities

• Provide initial/annual assessments for single adult residents, provide service plan development, case management, supported referrals, and on-going support to assist tenants to develop skills and achieve personal goals associated with housing stability and well-being.  Document all services delivered with and on behalf of the tenants in AWARDS.
• Ensure all data collected in AWARDS is accurate and entered in a timely manner.
• Serve as a liaison and advocate with medical, mental health and substance abuse providers.
• Develops linkages with community programs to support the identified needs of tenants including, but not limited to, education/training, employment, mental health substance abuse, medical, rental assistance, financial issues, etc.
• Assist tenants overcome barriers that may affect the timely submission of monthly rent.
• Work with property management to support tenants in all aspects of maintaining permanent housing.
• Escort residents to appointments as needed (i.e. HRA, HPD, etc.)

Education/Qualifications

• Bachelor’s Degree in Social Work, Counseling, Psychology, Human Services, or a related field required.  Minimum of seven (7) years’ experience in delivering intensive case management.
• Experience in working with homeless populations, especially single adults with SMI (Severe Mental Illness), SUD (Substance Use Disorder) and Housing First model preferred.
• Knowledge of AWADS a plus.
• Computer literate specifically with Microsoft applications required.
• Bilingual a plus.
• Disclaimer: May be required to perform other related duties as assigned.