AxisPhone:IBSL Specialist

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

Key Responsibilities

�        Handling inbound and outbound calls based on the leads generated by inbound agents,

�        Driving achievement of monthly sales targets,

�        Identifying implicit and explicit customer need(s),

�        Positioning the correct product(s) to customers,

�        Booking loans over calls,

�        Doing regular follow-ups.

Optimal qualification for success on the job is:

� Graduate or Post-graduate from a recognized institution

� 5-7 years of relevant experience

For successful execution of the job, a candidate should possess the following:

- Excellent written and oral communication skills,

- Data analytics and MIS skills,

- Relationship management to be able to effectively liaise with AxisPhone production teams and business stakeholders,

- Strong grasp on data with good numerical aptitude,

- Logical & critical thinking,

- Objection handling