AWS Infrastructure Support Analyst with CloudWatch(Remote)

AWS Infrastructure Support Analyst

Remote

Core Technical Skills

AWS Cloud Operations and Infrastructure Support.

AWS EC2 VPC IAM S3 EBS Route 53 Load Balancers.

AWS CloudWatch Monitoring Management.

AWS Backup and Basic RDS Administration.

Windows Server Linux Administration.

Networking Fundamentals TCPIP DNS VPN Firewall Concepts.

Incident Service Request and Problem Management.

ServiceNow ITSM Tool Operations.

Basic Security Access Management.

Shift based 24x7 Cloud Operations Support.

Documentation Runbooks and SOP Maintenance.

Operational Skills

Incident Triage and Initial Troubleshooting.

Ticket Queue Management.

SLA Adherence and Escalation Management.

Change Execution and Validation.

Customer Communication and Status Updates.

Knowledge Management and Continuous Improvement.

Mandatory Certifications

AWS Certified SysOps Administrator Associate.

AWS Certified Cloud Practitioner.

ITIL Foundation v4.

Microsoft Azure Fundamentals AZ900.

Good to Have Certifications

7Hashi Corp Terraform Associate