Client Services Director - Medical Communications
šŗšø United States
Management
Marketing
Finance
Machine Learning
Project Management
Mental Health
$180,000 - $200,000
Client Services Director - Medical Communications
from šŗšø United States
$180,000 - $200,000
What you'll do
- Lead and oversee delivery across oncology accounts, ensuring excellence across publications and medical affairs programmes.
- Provide strategic direction to clients, driving alignment between scientific value and commercial objectives.
- Identify and develop organic growth opportunities within existing accounts, contributing to overall revenue growth.
- Build and maintain strong, trusted relationships with senior client stakeholders.
- Lead, coach, and develop a high-performing client services team, fostering a culture of accountability and continuous improvement.
- Oversee programme delivery to ensure quality, timelines, and financial targets are consistently met.
- Partner closely with cross-functional teams across scientific, editorial, project management, creative, digital to deliver integrated solutions.
- Contribute to new business opportunities, including proposal development and pitches.
- Support the Business Director in shaping account strategy, capability development, and broader unit initiatives.
- Ensure best practices, processes, and compliance standards are upheld across all programmes.
About you
- Extensive client services experience in medical communications, with a strong track record across both publications and medical affairs deliverables.
- Proven leadership expertise, including managing and developing high performing teams.Ā
- Commercially focused, with experience identifying and driving account growth opportunities.
- A proactive, solutions-oriented mindset with a focus on continuous improvement and innovation e.g., omnichannel, technology and AI.
- Comfortable contributing to broader unit leadership, helping shape team capability and business performance.