Talent Acquisition Specialist II - Claims

Job Type:

Full timeSalary

Job Description:

 

Location Details:

Remote

Position Schedule / Shift:

Monday-Friday 8am-5pm ET

Position Summary:

Serve as a Talent Acquisition Specialist II supporting claims hiring through a consultative, partnership-driven approach. You’ll manage full-cycle recruiting while working closely with business leaders to understand team needs, role requirements, and market dynamics while educating hiring leaders on the recruiting process. This role focuses on advising on hiring strategies, aligning talent to business goals, and influencing key decisions to ensure strong, effective hiring outcomes. You’ll regularly engage with stakeholders and department team members through meetings and video interactions, building strong relationships and providing ongoing guidance throughout the hiring process.

Key Responsibilities:

• Manage full cycle recruiting process including sourcing and pipelining candidates, screening, coordination of interviews, processing offer letters and assisting during the onboarding process

• Serve as a SME, acting as a trusted advisor to hiring managers, offering insights into market trends, talent availability, and best practices to inform hiring decisions

• Consult with hiring managers to determine strategy and set service-level standards for the recruiting process, while developing and managing effective relationships

• Manage offer process from end-to-end with internal stakeholders including salary analysis and proposal, negotiating and closing

• Leverage available data to manage day-to-day operations, inform actions, and influence positive change to reach desired outcomes

• Consistently develop and maintain candidate pipelines

• Ensure collaborative, customer-focused relationships with hiring managers and HR Partners

• Maintain accurate records in the recruitment management system per our processes and workflows to ensure compliance, data integrity and operational excellence

• Participate in projects or lead small scale components of projects

• Maintain ongoing industry knowledge and commitment to continuous learning and professional development within the TA field. Enhance competencies and experience necessary to continue professional development within this field

Qualifications:

Required

Education (including minimum education and any licensing/certifications):

• High school diploma or equivalent

Experience:

• Twoyears of experience working in Talent Acquisition with exposure to the full cycle recruiting process, including sourcing of candidates

Knowledge of:

• EEO Guidelines

• State and Federal selection and hiring regulations

• Effective recruiting techniques

• Applicant Tracking System (ATS)

• Demonstrated knowledge of Talent Acquisition (TA) best practices, procedures, and market trends

Skills:

• Demonstrate strong organization and planning capabilities with a focus on detail-oriented execution

• Effective time management and decision-making abilities in a fast-paced environment

• Ability to build and maintain strong internal relationships, influence and drive collaboration and alignment

• Proven ability to consult and influence as a trusted advisor to hiring managers and stakeholders

• Effective communication, negotiation, and objection-handling skills across your stakeholders

• Comfortable using data to inform recruiting activity, support hiring decisions and manage your day-to-day operations

Preferred

Education:

• Bachelor’s degree or equivalent in Business Administration, Human Resources Management, or related field

Experience:

• Full cycle recruiting in theinsurance industryand/or forclaims adjusters

• Workday ATS experience with tracking, reporting, and managing candidates

• HR Certifications; SHRM-CP, PHR

• Cross functional work within Human Resources

Knowledge of:

• Michigan No Fault reform

• Medical terminology

• Claims processing

• Recruiting for training classes

Work Environment:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

A Talent Acquisition Specialist II earns a competitive annual salary of $60,000-$75,000, along with the opportunity for an annual company bonus incentive.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.

  • 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

  • Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

  • Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid holidays:

  • Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedules

  • Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through July 10, 2026, however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visitwww.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.