Specialty Assistant Store Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:  

Specialty Assistant Store Managers (SASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty. ASMs collaborate directly with associates to ensure they have the knowledge to help customers, perform processes, and execute general expectations for their positions. ASMs exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. ASMs have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. The Specialty Assistant Store Managers (SASMs) oversee Specialty departments to ensure the successful execution of core programs to improve customer service, product availability and store appearance. SASMs partner with the Store Manager, other ASMs, Home Services and Merchandising field teams to develop strategies and objectives to drive sales and profitability and develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations. SASMs direct associates to top priorities throughout the store, provide regular coaching and ensure associates are equipped with proper selling skills. ASMs lead by example as a champion of people while delivering consistent results in sales, service and profitability. SASMs have a duty to uphold, maintain, and support all lawful company policies and positions.

Key Responsibilities:

·      50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.  Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary.  Complete all assigned training modules and assessments.

·      15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.

·      15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management.   ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 

·      10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities.  Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures.    Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.

·      10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

Direct Manager/Direct Reports:  

·      This Position typically reports to Store Manager

·      This Position has 0 direct reports.

Travel Requirements: 

·      Typically requires overnight travel less than 5% of the time. 

Physical Requirements:  

·      Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions: 

·      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications: 

·      Must be eighteen years of age or older.

·      Must be legally permitted to work in the United States.

Preferred Qualifications:

·      Demonstrated ability to collaborate and work effectively with cross-functional teams

Minimum Education:

·      The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

·      The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

·      3

Preferred Years of Work Experience:

·      No additional years of experience

Minimum Leadership Experience:

·      1+ year of previous leadership experience

Preferred Leadership Experience:

·      2+ years of previous leadership experience

Certifications:  

·      None

Competencies: 

·      Action Oriented

·      Collaborates

·      Customer Focus

·      Drives Results

·      Resourcefulness

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