Senior Solution Architect

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

In this role, you’ll be part of the Customer Success Architect organization within Sales and Success, focusing on Atlassian’s Strategy Collection: Jira Align, Talent, Focus, and Rovo. As a Senior Customer Success Architect for Strategy Collection, you’ll lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio.

You’ll work with senior customer stakeholders across strategy, transformation, PMO, operations, and platform teams to turn Strategy Collection from a purchased set of products into an adopted operating model. This includes guiding customers through discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo.

This is not a people manager role. You will lead through domain expertise, customer architecture leadership, and playbook ownership. Atlassian Customer Success Architects are senior post-sales practitioners who combine technical depth, business acumen, and change leadership to help customers adopt complex solution areas and achieve measurable outcomes. You’ll partner closely with account teams, Customer Success Managers, Solution Architects, Services, Support, and Product to accelerate customer maturity and create repeatable adoption patterns for the field.

As a senior individual contributor, you’ll also help shape how Atlassian scales Strategy Collection adoption by codifying best practices, coaching peers, and translating field insight into better motions, enablement, and product feedback.

Your background

• Customer success and advisory experience. Proven experience in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers with complex SaaS environments. Proven experience leading strategic post-sales engagements without direct managerial authority.

  • Enterprise operating model expertise. Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation office motions, capacity and funding planning, governance, and executive reporting. Experience helping customers connect organizational priorities to delivery execution.

  • Solution depth. Demonstrated expertise with Atlassian solutions and adjacent enterprise workflows. Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce planning platforms. Ability to connect product capabilities to business process change.

  • Change leadership and adoption design. Track record of helping customers adopt new operating models, not just new tools. Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, and governance models that drive sustained usage.

  • Executive communication. Strong executive presence with the ability to translate technical and product capabilities into strategic business outcomes. Comfortable facilitating conversations with C-level leaders, PMO heads, transformation leaders, and platform owners.

  • Programmatic mindset. Experience creating reusable playbooks, maturity frameworks, enablement content, or adoption methodologies that can scale across a team or region.

  • AI and modern workflow fluency. Familiarity with AI-powered work, enterprise knowledge workflows, and how capabilities such as Rovo can enhance strategy execution, decision support, and cross-functional alignment.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visitgo.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visitgo.atlassian.com/crh.