Systems Operations Manager

About Athelas

Extensible, Integrated Technology that Simplifies Health Systems

Tech description:

* Ambient AI - AI technology to draft high quality medical notes
* Agents - Intelligent assistants that automate complex tasks
* Revenue Cycle Management (RCM) - Financial operating system for health practices and health systems
* Remote Patient Monitoring (RPM) - FDA cleared devices and sensors to manage patients remotely
* Engage - Digital patient care journeys
* Patientkeeper - Maximize patient time with provider-friendly workflows
* Strongline - Duress solution designed to reduce violence in healthcare and increase safety
* CoLab - Co-develop with health systems to deliver solutions that work

Frontend: Javascript, React, Typescript, Flutter
Backend: Python, Flask, FastAPI
Cloud: GCP, AWS
Docker, Kubernetes, Postgres

Job description:

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

**What You'll Do**

- Administer and maintain Salesforce including user management, profiles, permissions, workflows, validation rules, dashboards, reports, and automation

- Manage integrations and data sync between Salesforce, ZoomInfo, Outreach, and other business systems

- Monitor and improve CRM data quality, enrichment processes, and duplicate prevention

- Support sales team workflows, lead routing, account assignment, and pipeline management

- Configure and maintain sales engagement tools, sequencing logic, and activity tracking

- Troubleshoot system issues, user errors, and integration failures

- Build and maintain reports, dashboards, and KPI tracking for leadership

- Document system processes, policies, and best practices

- Train users and provide ongoing support across business teams

**What You Have**

- 3+ years of experience administering business systems or sales operations platforms

- Strong experience with Salesforce administration and Salesforce CPQ

- Experience with ZoomInfo and Outreach

- Familiarity with sales workflows, lead generation, account management, and pipeline processes

- Strong understanding of integrations, APIs, and data hygiene best practices

- Ability to build reports and dashboards for business analysis

- Strong troubleshooting and problem-solving skills

- Excellent communication and documentation abilities

**Nice To Have**

- Experience with sales automation and enrichment tools

- Familiarity with RevOps processes

- SQL, reporting, or data analysis experience

Please be aware that all official communication from us will come exclusively from email addresses ending in **@** [**getathelas.com**](http://getathelas.com), **@** [**commure.com**](http://commure.com) or **@** [**augmedix.com**](http://augmedix.com). Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.