Associate Principal - Package Implementation

Detailed JD

Lead a team of ServiceNow developers and analysts ensuring timely delivery of ITSM Custom Applications and integration initiatives

Collaborate with business and technical stakeholders to gather requirements define solutions and translate them into actionable user stories

Facilitateparticipate in SAFe Agile ceremonies including PI Planning Sprint Planning backlog refinement daily standups and sprint reviews

Manage story assignment track sprint progress remove delivery impediments and ensure team commitments are met

Monitor and report delivery metrics such as sprint velocity story completion release readiness and overall team performance

Perform resource capacity planning demand forecasting and workload balancing to support current and future delivery needs

Maintain a strong understanding of ServiceNow platform capabilities ITSM processes custom application development and integrations to effectively guide the team and support solution decisions