Associate III - Production Support - Java Support

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at.

Job Summary We are seeking an experienced Production Support Associate with 5-6 years of experience in application production support. The ideal candidate should have strong expertise in Java, Unix/Linux, and Oracle databases, along with experience in handling critical production incidents, troubleshooting application issues, and ensuring system availability in a 24x7 support environment. Key Responsibilities Provide 24x7 production support for business-critical applications. Monitor application health, system performance, and batch processes. Investigate, troubleshoot, and resolve production incidents within agreed SLAs. Analyze application logs and identify root causes of issues. Perform SQL queries and data validation using Oracle databases. Collaborate with development, infrastructure, and business teams for issue resolution. Implement fixes, workarounds, and preventive measures to minimize recurring incidents. Support application deployments, release activities, and post-deployment validations. Create and maintain operational documentation, runbooks, and knowledge articles. Participate in on-call support and incident management activities.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures