Associate II - Lab Support

Client Job Title: Lab Technician

UST Job Title:  Associate II - Lab Support

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at.

The Opportunity:
UST is looking for a Lab Technician to provide intermediate-level lab support for Client validation environments. The role involves system recovery, hardware diagnostics, firmware upgrades, server provisioning, lab infrastructure maintenance, and troubleshooting to ensure high availability and operational readiness of validation systems.

Key Roles & Responsibilities:

• Perform intermediate lab support activities including system recovery, hardware diagnostics, firmware upgrades, and OS deployment.
• Configure RAID, BMC/iLO, servers, network connectivity, power distribution, PDU, and KVM infrastructure.
• Perform server setup, machine provisioning, and Device Under Test (DUT) troubleshooting.
• Manage machine lifecycle activities, including system recovery, hardware replacement, upgrades, and decommissioning.
• Analyze system logs, identify hardware and software issues, and restore failed machines to production-ready status.
• Support Client engineering teams by responding to lab support requests and ensuring timely issue resolution.
• Maintain accurate inventory records, coordinate equipment logistics, and ensure asset accountability.
• Maintain lab infrastructure, equipment readiness, and adherence to operational standards.
• Document recovery procedures, troubleshooting activities, and technical changes.
• Contribute to continuous improvement initiatives for recovery procedures, lab operations, and operational efficiency.
• Support and achieve operational KPIs related to lab readiness, machine recovery, inventory accuracy, and infrastructure maintenance.

Required Skills:

• Lab Support and Data Center Operations
• Windows and Linux OS Deployment
• Hardware Diagnostics and Troubleshooting
• Firmware Upgrades and BIOS Configuration
• RAID Configuration
• BMC/iLO Administration
• Server Provisioning and Machine Recovery
• Network, Power, PDU, and KVM Configuration
• System Log Analysis and Root Cause Investigation
• Inventory Management and Technical Documentation

Desired Skills:

• Experience supporting hardware validation or engineering lab environments.
• Knowledge of server hardware, storage systems, and firmware management.
• Familiarity with monitoring and remote management tools.
• Strong troubleshooting and analytical skills.
• Experience with hardware lifecycle management and lab infrastructure maintenance.
• Ability to work collaboratively with engineering and cross-functional teams.

Qualification:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do. 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures