IL
Associate Bank Fraud Support Analyst
ICONMA, LLC
🇺🇸 United States
Hybrid
4 weeks ago
$14.92 – $18.61 / hour
- ACH
- Salesforce
- LexisNexis
4 weeks ago
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Responsibilities:
- Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing client Bank Deposit accounts.
- Thoroughly research incidents and/or allegations and interact with other departments of client Bank, Risk, Compliance and Legal.
- Some interaction may be necessary with other companies or local, state, and federal authorities.
- Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
- Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other client Bank departments.
- Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
- Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
- Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.
Requirements:
- 1+ year of experience in retail branch banking - Bank Fraud Preferred
- 1+ year of experience in Customer Service/Call Center environment (Preferred)
- Knowledge of fraudulent banking transactions strongly recommended
- Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis
- Strong written and verbal communication skills.
- Effective time management and organizational skills
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Associate Bank Fraud Support Analyst · ICONMA, LLC