PI
Assistant Manager - International Voice process
PamTen Inc
🇮🇳 India
On-site
Manager or above
1 week ago
1 week ago
Education: Graduate
Key Skills:
1.Handle inbound customer queries and concerns through voice (85%) and email (15%) channels, ensuring prompt and effective resolution.
2.Adhere to and consistently meet the contractual Service Level Agreements (SLAs) set by the organization.
3.Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
4.Proficiency in using relevant customer support tools and applications.
5.Experience in a customer-facing role, preferably in a contact center or customer support environment.
6.Knowledge of industry-specific products, services, and processes."
Assistant Manager - International Voice process · PamTen Inc