Assistant II - Lab Support

UST Title: Assistant II - Lab Support

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at.

The Opportunity:
UST is looking for aLab Support Engineer to support client validation lab environments by ensuring the availability, reliability, and operational readiness of test systems. The role involves hardware and software support, system monitoring, firmware management, machine recovery, inventory management, and maintaining lab infrastructure to enable seamless validation activities.

Key Roles & Responsibilities:

• Perform onsite lab operations to support Intel validation environments.
• Monitor Device Under Test (DUT) and server health using Grafana, Zabbix, ELMO, and other monitoring tools.
• Execute predefined recovery procedures and document recovery activities.
• Install, configure, and maintain Windows and Linux operating systems.
• Perform manual and automated firmware flashing on validation systems.
• Assemble hardware, replace faulty components, perform upgrades, and verify machine health.
• Provision test machines and servers for validation activities.
• Manage rack installation, cable management, and lab infrastructure setup.
• Maintain inventory records, support logistics, and coordinate equipment relocation.
• Prepare and maintain validation test environments for ongoing projects.
• Troubleshoot hardware and software issues and escalate complex technical problems when required.
• Support monthly operational KPIs related to monitoring, hardware setup, firmware flashing, machine recovery, inventory management, and procedure execution.

Required Skills:

• Data Center and Lab Operations
• Windows and Linux OS Installation & Configuration
• Server Provisioning and System Configuration
• Hardware Assembly and Troubleshooting
• Firmware Flashing (Manual & Automated)
• Machine Recovery and Health Verification
• Grafana, Zabbix, ELMO, or similar monitoring tools
• Inventory and Asset Management
• Rack Installation and Cable Management
• Documentation and Incident Reporting

Desired Skills:

• Experience supporting Intel validation or hardware test labs.
• Knowledge of server hardware, BIOS, and firmware updates.
• Basic debugging and root cause analysis skills.
• Familiarity with automation tools and monitoring solutions.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced lab or data center environment.

Qualification:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do. 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures