Assistant Cafe Leader

Job Title: Assistant Cafe Leader 
Reports to: General Manager 
Classification: Full-time, hourly 
Wage: $21-23/hour + tips + potential shop performance bonus

What's the job? 

Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards.  

ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.    

Key Responsibilities 

• Execute onboarding and development for the cafe team 
  • Support GM with interviewing and onboarding of new hires 
  • Host palette development activities
  • Disseminate new coffee updates to the team 
  • Validate training progress  
• Act with owner-eyes in the cafe to solve problems before they occur 
  • Surface problems to the manager with a solutions mindset 
  • Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time
  • Suggest improvements or ways to refine processes, creating tools when necessary 
  • Review the P&L with the GM and take action for improvement
  • Troubleshoot and perform preventative maintenance in the cafe
• Instill accountability in team members 
  • Perform regular QC for both food and beverages 
  • Deliver and pull feedback regularly with your team 
  • Coach Shift Lead and team members in time management, task completion, and intentional operation 
  • Send team members home when appropriate 
• Ensure the cafe is properly stocked 
  • Support GM in end of period duties
  • Place orders (paper goods, foodstuffs, coffee, pastry) effectively 

Other Job Duties 

• Be kind, engaging, and knowledgeable about our offerings and about coffee generally 
• Be positive and honest 
• Display excellent hospitality to all customers and coworkers 
• Hustle, serve guests with magical speed 
• Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:
  • Customer service
  • Coffee brewing and espresso extraction
  • Drink finishing
  • Serving food
  • Dishwashing and general cleaning 
• Handle cash and card transactions, ensuring accurate keeping of your till 
• Hold keys for the shop, open/close the store 
• Demonstrate proficiency in all roles of the shop, front and back of house 
• Replenish inventory or make proper substitutions for pars 
• Proactively pass on CS knowledge to new staff 
• Coach and empower team members to take ownership of each customer’s experience 
• De-escalate high-intensity customer interactions 
• Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations 
• Act on behalf of the GM when no other leadership is present 

Qualifications

Required Skills, Knowledge, and Abilities

• Understand and implement our mission, vision and values
• Apply “owner eyes” to all aspects of the shop
• Demonstrate mastery of formal staff training, feedback, and shop processes
• Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service
• Demonstrate the ability to improve the work -- and the experience -- of the employees around you
• Manage up, bringing not only problems but also potential solutions, to your manager
• Share our absolute passion for coffee, food, and hospitality
• Open and/or close the coffeebar, and posses overall schedule flexibility
• Excellent time management and delegation skills
• Function well in a fast-paced and, at times, stressful environment

Experiential Qualifications

• Previous success working on a G&B/GGET team of highly-comparable experience from an outside company
• Experience working with diverse teams

Physical Requirements, with or without a reasonable accommodation

• Ability to move about the cafe space frequently throughout shift
• Ability to operate job related tools, such as espresso machines and coffee brewers
• Ability to communicate effectively with coworkers and customers
• Ability to frequently move prep items in bins weighing up to 40lbs
• Exposure to kitchen environment with hot surfaces

Some Reasons You Might Like Working Here

• We offer competitive salaries and (for this position) structured incentive compensation
• We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependants
• Additional vision and dental benefits
• We offer a 401k plan with company matching funds
• Free drinks, one free bag of coffee per week, and discounts on all food and merch
• We are a growing company rooted in the LA area
• We have a proven track record of promoting from within
• We are a team full of passionate people who love what we do