ASSISTANT BRANCH OPERATIONS MANAGER

You are responsible for accurately processing customer transactions, cross-selling bank products and maintaining quality relationships between OVB and our customers.

Requirements:

Year End Evaluation score must be 50 or higher

Rolling 12-month CSR balancing percentage 95% or higher

Position is designed for employees interested in doing a little more than CSR work but not moving on to ASR position.

Duties & Responsibilities:

Processing customer transactions accurately according to the policies and procedures of OVB.

Detecting fraudulent activity (counterfeit, forgery, etc.).

Promote bank products & services.

Efficiently Balance teller drawer daily

Providing various customer assistance.

Efficiently perform additional duties such as: process check orders, debit card ordering & maintenance, AFT set-ups, closing deposit accounts, direct deposit sign-ups, ordering supplies, e-Services enrollment/changes, research requests, branch capture, coin machine balancing, cash advance machine balancing, ATM balancing and maintenance.

Must be proficient in assisting customers with questions and issues.

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed.  Contact Human Resources to discuss any possible accommodation.

Professionally answering phone calls.

Processing miscellaneous items such as (but not limited to) mail returns, credit references, stop payments and monthly reports.

Manage and log customer complaints and requests.

Proficiency and professional ability to answer questions via telephone or in person.

Serve as a backup to various other ASR duties.

Ability to cover other locations as a CSR II as needed.

Assist in tasks required each day for starting and ending the day. Ex. Getting out or putting away office supplies/documents.

May be called upon to train.  Existing employees or new hires.

All other duties as assigned.

Qualifications

*Detail oriented

*Good telephone skills

*Excellent customer service skills

*Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable

*Fast, efficient worker

*Ability to work efficiently under pressure

*Ability to project good judgment with moderate supervision

*Basic PC skills

*Ability to maintain accuracy and confidentiality

*Ability to work overtime or extended hours when necessary

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed.  Contact Human Resources to discuss any possible accommodation.