Tier 2 MSP Support Technician / Systems Administrator

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Tier 2 MSP Support Technician / Systems Administrator

A well-regarded Managed Services Provider in Ashburn, VA is hiring a Tier 2 Support Technician / Systems Administrator to support a private-sector client base. This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow.

This role is ideal for a well-rounded MSP technician who enjoys solving problems, working directly with end users and clients, and supporting a wide range of Microsoft, cloud, network and infrastructure environments. You will handle escalated support issues, assist with project work and help maintain reliable IT environments for small and mid-sized businesses.

Responsibilities

• Provide Tier 2 support for desktops, laptops, servers, networks, cloud services and business applications

• Troubleshoot Microsoft 365, Windows Server, Active Directory, Azure, Exchange, Teams and related Microsoft technologies

• Support user onboarding, account administration, permissions, email issues and endpoint troubleshooting

• Assist with network troubleshooting including firewalls, switches, wireless, VPNs and internet connectivity

• Work tickets through a PSA system and document work clearly

• Escalate complex issues when needed while owning the client communication process

• Support client projects including migrations, upgrades, deployments and system improvements

• Work with end users in a professional, patient and clear manner

• Help maintain standards, documentation and best practices across client environments

Qualifications

• 3+ years of hands-on IT support experience, preferably in an MSP environment

• Strong troubleshooting skills across Windows, Microsoft 365, Active Directory and basic networking

• Experience supporting multiple client environments is strongly preferred

• Comfortable working with business users, executives and internal technical teams

• Familiarity with firewalls, VPNs, switches, wireless, backups and endpoint security tools

• Ability to manage tickets, prioritize issues and communicate clearly

• Strong documentation habits

• Professional attitude and a client-focused approach

• Certifications such as CompTIA Network+, Security+, Microsoft, Cisco or similar are a plus but not required

Compensation

Salary up to $80,000, depending on experience.

Benefits

The company offers a comprehensive benefits package.

Schedule / Location

This is an in-office role based in Ashburn, VA. The position supports private-sector clients and does not require a security clearance.

Why This Role

This is a good opportunity for a Tier 2 technician who wants to work for a respected MSP, sharpen their technical skills and continue growing into more advanced systems, network and project work.

MSP experience necessary

All your information will be kept confidential according to EEO guidelines.