Field Team Manager - DCT

Compensation Range:

About Us:Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.

JOB SUMMARY: 

We areseeking a highly experienced Field Team Manager with a deep specialization in HVAC systems tailored for data centers. In this pivotal role, you will oversee our team of skilled technicians, ensuring theoptimal operation and maintenance of HVAC systems critical to the high-demand environment of data centers, therebyfacilitating uninterrupted business operations and supreme customer satisfaction. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:  

• Lead and mentor a team of HVAC field service technicians in installing, servicing, andmaintaining HVAC systems, particularly those serving data center environments. 

• Develop and enact service protocols and best practices for data center HVAC operations, ensuring compliance with industry standards and governmental regulations. 

• Collaborate closely with data center project managers and stakeholders tofacilitate preventive maintenance, quick responses to system failures, and customized solutions to unique challenges. 

• Maintain strict adherence to safety guidelines, fostering a culture that prioritizes safety alongside efficiency and customer satisfaction. 

• Monitor andoptimize inventory management procedures to guarantee that service vehicles are sufficiently stocked with the necessary parts and equipment for data center HVAC systems. 

• Liaise with sales and marketing teams to create and implement strategies that highlight the company’sproficiency in data center HVAC services. 

• Responsible to convey the customer experience to our organization through C2 customer complaintsystem 

• Support Services sales promotions,tools and goals 

• Interact with Service Sales to provide feedback on scope definition and cost to perform, and shareleads 

• Interact with Service Engineering to provide feedback onTechnical support quality and availability 

• Interact with Sales PM Team and Service Sales Team to share leads to help build Service Sales 

• Participates in recruiting activities as necessary to support staffingefforts 

• Advises Supervisor or otherappropriate personnelregarding schedule conflicts,service related issues, equipment problems/issues, employee issues and any otherjob related issues 

• Responsible for new hire orientation, field training and on-going education activities toinsure that employees know proper techniques,procedures and workrules 

• Performs quality assurance checks in thefield 

• Provide back-office service administration related tobut, not limited to: 

• Time sheet entry 

• Expense report review, preparation, submission, and approval for payment 

• Service Report Creation and review of field technician narrative 

QUALIFICATIONS: 

• 5-7 years of substantial experience in the HVAC industry, with a significant focus on data center environments. 

• Minimum of 3 years in a leadership role overseeing a team of technicians. 

• Deep knowledge of the specific demands and challenges associated with data center HVAC systems. 

• Solid understanding of data center infrastructure and operational protocols. 

• Experience withstate-of-the-art monitoring and management systems used in data centers. 

• Excellent problem-solving abilities paired with meticulous attention to detail. 

• Ability to travel (at short notice) to multiple site locations to meet the needs of the business asnecessary 

PREFERRED SKILLS:  

• Bachelor’s degree in Mechanical Engineering, a related field or equivalent combination of education and work experience 

• Familiarity with data center certifications such as CDCMP, CDCP, or equivalent is a plus. 

• Relevant certifications in HVAC; EPA Certification, stronglypreferred 

• Experience with refrigeration and controls, stronglypreferred 

• Exceptional organization skills and attention to detail  

• Strong computer skills including aproficiency in Microsoft OfficeSuite 

• Excellent communication and customer service skills  

• Ability to effectively partner with cross functional teams to meet performanceobjectives and to support mission and vision of the Data Center Business 

• Clean driving record and willingness to travelfrequently to various jobsites 

PHYSICAL REQUIREMENTS: 

• Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of forcefrequently, and/or up to 20 pounds of force constantly to moveobjects 

• Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting 

• The worker is required to have close visual acuity to perform an activitysuch as: preparing and analyzing data, viewing computer terminal, expansive reading, etc. 

• The worker is notsubstantially exposed to adverse environmentalconditions 

BENEFITS:  

• Medical, dental and vision  

• 401K  

• PTO  

• Referral bonuses  

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All offers are contingent on a pre-employment drug test and background check, as applicable for the position.