APPLICATION ENGINEER, WIDE FORMAT & EXPERIENCE CENTER

The Application Engineer, Wide Format & Experience Center is a hands-on technical and customer-facing role based full-time at the Sarasota Experience Center. This person helps customers, prospects, sales teams, and internal stakeholders understand and successfully use S-One's wide-format printing technologies, media, and related applications — combining print expertise, live demonstrations, training, media testing, and technical sales support into one role.

Responsibilities

• Ask questions to understand a customer's workflow, production requirements, and intended applications before recommending or demonstrating a solution
• Build demonstrations and produce print samples around actual customer use cases rather than simply showing equipment functionality
• Evaluate new substrates and media for print quality, adhesion, color performance, durability, and overall application suitability
• Guide customers through troubleshooting steps clearly and professionally, and know when to escalate to Field Service or an OEM technical resource
• Assist Sales with customer-specific testing, sample production, and application validation during the sales process

Qualifications

• 3–5+ years of hands-on experience in wide-format digital printing, sign and graphics production, digital print applications, technical support, or a comparable environment
• Practical knowledge of wide-format printer operation, production workflows, and how printer technology, ink, media, profiles, and RIP settings affect finished print performance
• Demonstrated troubleshooting and problem-solving ability, and comfort operating, testing, and learning multiple brands and types of printing equipment
• Strong customer-service orientation and a genuine interest in working directly with customers, including conducting confident demonstrations for both technical and non-technical audiences
• Ability to work independently while collaborating closely with Sales, Product, Field Service, and Marketing