Technical Field Engineer (NSW)

Job Description:

Supporting the leadership of a more connected futureof care  

St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and people have been behind some of Australia's most important medical breakthroughs.Today,as weexpand care beyond hospital walls and create more connected models of care, St Vincent’s is helping shape a better, fairer health and aged care system.  

We are looking for a special kind of person - a St Vincent’s kind of person. Someone whocombines sharp thinking, good judgement and deep care for others.  

The Opportunity 

We are presently recruiting multiple Technical Field Engineer roles to bolster our existing, high performing NSW team, and in doing so, uplifting theoverallcapability of ourbusiness-critical National Service Management footprint. 

Thesevacancies have come about through a combination of internal career development opportunitiesandtemporarysecondments, supporting business critical projects as St Vincent’s progresses through an exciting period of growth and technology transformation. 

Consequently, we can offer a blend of permanent ongoing and fixed term contract appointments, with a minimcontractterm of 12 months. 

Key Responsibilities 

Askey members of our NSW Digital & Technology operations, youwill providefirst and second-level technical support for computerand telephonysystems, software, and hardware issues, both remotely andon siteacross our Hospital and Aged Care network. 

You will troubleshoot, monitor, and restore personal computers and devices connected toournetwork, whilstconsistentlydelivering the highestlevels of customer service; managing issues with efficiency, integrity andcompassion. 

Keyday to dayaccountabilities include: 

• Providing prompt and effective 1st and 2nd level support for all end-user IT hardware and software issues onsite and remotely 

• Respond to faults involving Windows desktop operating systems, Office 365applications, network connectivity, printer queues, and device drivers. 

• Ensure equipment, stock, and spare parts aremaintained and available at designated locations. 

• Provide support and incident response for nurse call systems, telephony handsets, and meeting room AV equipment. 

• Participate in the after-hours on-call roster (on call allowance and call out payments apply) 

About You 

As adynamic anddedicated technology professional, you understand the criticalrole ofIT operations within a multi-sitehealthcareenvironment such as St Vincent’s. 

You are customer centric, driven by a desire toquickly resolvetechnology issues whilstconstantlyidentifying opportunities tominimise future disruptions and outages. Furthermore, youthrive in complexenvironments, quicklyidentifyingthe issueand translating complexity into clear advice,decisions and action. 

To be successful in these roles,it isanticipatedyou willpossess: 

• A Cert IV inInformation Technology Support, orat a minimum, a Cert IIIinInformation Technology Supportcomplimented with significant experience in a similar role 

• A minimumof2years’ experience inTelecommunications,Desktop,FieldEngineering orother relevantITroles  

• The ability to participate in our after-hours, on-call roster (mandatory for all Technical Field Engineers) 

• A current, validdriver’s licensewith 24/7 access to a reliable car(vehicleusageallowance applies) 

• Strong knowledge and skills in PC hardware and associated devices 

• Good understanding and associated skills in networking 

• Experience supporting AV systems, nurse call, telephony and comms room infrastructure 

• Working knowledge of Cisco, VoIP, DECT and Analog Phone setup and configuration 

Whilst not essential, previous exposure to healthcareoperationalenvironments will be highly regarded. 

Why Join St Vincent’s? 

At St Vincent’s, our people are inspired by a shared commitment to Compassion, Justice, Integrity and Excellence. We are building a better and fairer health and aged care system and believe our greatest strength lies in our people. 

You will join an organisation that: 

• Makes a meaningful difference in the lives of patients, residents and communities. 

• Supports innovation, collaboration and continuous improvement. 

• Encourages authentic leadership and inclusivity. 

• Offers the opportunity to work alongside some of Australia's most respected healthcare and executive leaders. 

• Provides flexibility and the chance to make a significant impact at an enterprise level. 

Additionally, in exchange for yourcontributions, you will receive: 

• A competitive base salary coupled with genuine work/life balance, a collaborative team environment and supportive leadership .

•  ‘Not for profit’ salary sacrificing (reducing your taxable income by $15,990 per annum) .

• A wide range of additional salary packaging options including vehicle novated leasing and a Meals & Entertainment card (reducing your tax by a further $2,650 per annum) .

• Employee Assistance Program for team members and their families and free annual flu vaccination. 

• Access to Fitness Passport discounted gym membership for team members and their families.

Above all this, St Vincent’s offers a supportive work environment and great community care spirit with the ability to visibly see your impact on the organisation and its services. 

Pre-Employment Checks 

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. 

Equal Opportunity 

We celebrate diversityand inclusion and are committed to equal employment opportunity for everyone.  

How To Apply 

Please submit your application via the‘Apply Now’ button, including your resume and a cover letter outlining your interest in the role. 

The closing date for applications is Sunday20thSeptember2026;howeverwe may commenceinterviews ahead of this time. 

Respectfully, no recruitment agencies. 

Closing Date:

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact atindigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct