Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités:

• Respecter les processus généraux de l’entreprise ainsi que toutes les politiques et procédures opérationnelles normalisées (PON/SOP) propres au programme. Administrer et suivre les protocoles de gestion de cas, notamment en soutenant l’accès des patients par l’inscription, le suivi clinique, la collecte de données, les suivis continus, l’éducation des patients et des aidants, la conformité au traitement, le suivi des interruptions ou cessations de traitement, la déclaration des événements indésirables et la liaison avec les professionnels de la santé primaires.

• Gérer les dossiers et la documentation du programme, en consignant avec exactitude toutes les activités dans la base de données propre au programme, tout en maintenant des dossiers à jour, complets et conformes aux processus et protocoles établis.

• Agir à titre de principal point de contact pour les patients ou les cliniques assignés, conformément au déroulement du programme.

• Coordonner les préférences de communication avec les contacts des sites ou cliniques.

• Gérer la ligne téléphonique du programme. Tous les programmes patients reposent sur des méthodes de gestion de cas et exigent un volume important d’appels sortants.

• Participer à des initiatives d’études de marché dans les secteurs pharmaceutique et biotechnologique impliquant des médecins, des patients, des pharmaciens ou d’autres professionnels de la santé.

• Participer aux formations de mise à jour continues ainsi qu’aux formations spécialisées sur des produits ou programmes spécifiques, selon les besoins établis par le gestionnaire.

• Fournir des observations concernant les protocoles actuels, les bases de données, les processus et les relations interservices.

• Assurer une communication claire avec le gestionnaire, l’équipe (pod) et les collègues formés au programme concernant la gestion des dossiers pendant les absences prévues.

• Participer, avec les gestionnaires, à la formation des nouveaux gestionnaires de cas, notamment par l’observation et l’écoute d’appels.

• Signaler tous les événements indésirables aux unités ou départements désignés.

• Effectuer toute autre tâche, responsabilité ou projet confié occasionnellement.

• Horaire de travail : 12 h à 20 h (HE).

Responsibilities:

• Adherence to the general company processes and all program-specific policies/SOPs: Administer and adhere to case-management protocols, including supporting patient access through enrolment, clinical monitoring, data collection, on-going patient follow-up, patient/caregiver education, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;

• Managing program files and documentation, accurately recording all activities in program specific database while ensuring files remain current, complete and compliant based on program processes and protocols.

• Act as the primary contact for assigned patient caseloads or clinics in alignment with the program flow.

• Coordinate communication preferences with site contacts.

• Manage the program phone line, all patient programs are based on casework methods and include a significant amount of out-bound calls.

• Participate pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;

• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.

• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.

• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.

• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.

• Responsible to report all Adverse Events to the assigned units/departments

• The caseworker will also be assigned other duties, tasks, and projects from time to time

• Working hours 12-8 ET

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or emailhrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

$41,856 CAD - 70,741 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies