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District Manager

🇨🇦 Canada

CRM

Management

Finance

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District Manager

from 🇨🇦 Canada

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES ANDRESPONSIBILITIES: 

 

MajorAccountabilities: 

 

  • Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team throughregularfieldvisits;AssisttheFCMsinpeakorabsenceperiodstoensureastreamlinedprogramfrom a HCP’s perspective; Sets FCM Team objectives and KPIs and generates/maintains tools to generate significantperformancemetrics;Ensuresteamreadinessfortimelyfieldimplementationofcurrentandfutureprojects; 

  • ForecastsandallocatesresourcestosupportgeographicalneedsoftheprograminkeepingwithKey PerformanceIndicators; 

  • CollaborateswiththeClient’spointofcontactinactivities,issuesandinsightsrelatingtotheFCMs’duties andresponsibilities; 

  • ProvidescontinuousfeedbacktotheSeniorProgrammanager,theClient’sPointofContactandotherrelevant internal and external stakeholders to ensure Best in Class status of the patient supportprogram; 

  • May berequired to be on standby/on call as part of thisrole. 

  • Responsible to report all Adverse Events to the assignedunits/departments 

 

Responsibilitiesinclude: 

 Client Interaction 

 

  • Provide leadership on clientaccount 

  • Responsible for strategic programmanagement 

  • Ongoing communication with key client personnel to review FCMs KPI and performancereports 

  • DevelopsstrategiesandactionplanincollaborationwithProgramManagementteamandClientkeystakeholders. 

Team Management 

    •  

      • Act as a role model,provide leadership anddirection 

      • Work with management team to ensure clear understanding of team mission andgoals 

      • Workwithmanagementteamtohelpidentifyskillsthatareneededforprojectsorworkactivitiesandmatch skill requirements with availabletalent 

      • Proactive management andprovide direction to the FCMteam 

      • Assist in recruiting by interviewing and hiring for vacantpositions 

      • Conduct Performance Reviews and Professional Development for the FCMteam 

       

      Training andMentoring 

       

      • Manage,train and motivate FCMteam 

      • Assist in training and developing FCMteam 

      • Spendsa significant proportion of time in the field with the remoteteam 

      • Develops succession plans for key teammembers 

      • Recruits,trains and develops highachievers 

      • Provides leadership to FCM team andparticipates as facilitator for learningprograms 

       

       

      ProgramManagement 

       

      • Provide strategic guidance to the FCM team tooptimize customer programexperience 

      • Proactive facilitation and management of activities andmilestones 

      • Ensure effective execution ofbest in class holisticservices 

      • Monitoractivities(KPIs)toensuresuperiorcustomerexperienceandensurecompliancewithProgram's operatingprocedures 

      • Utilize systems (CRM, Reports) tomonitor, train and coach FCMteam 

      • Works closely with management team to promotesynergy andidentifyefficiencies 

      • Workscloselywithmanagementteam,client’sPointofContactandotherrelevantinternalandexternal stakeholders for strategic alignment 

       

       

      FinancialAccountability 

       

      • Approve purchases, contracting, expenses,mileage and other budget relatedexpenses 

       

       

      Customerinteraction 

       

      • Act as program champion with influentialstakeholders 

      • Obtain feedback and input on programenhancements 

      • Be a key strategic partner for the client SalesTeam 

       

       

      Technical Skills andExpertise 

       

      • Stay abreast of industry trends and important pending legislationimpactingbusiness 

      • Identify and collaborate with internal and external resources andexperts 

    EXPERIENCE AND EDUCATIONALREQUIREMENTS: 

    • Generalknowledgeofreimbursementandpatientassistanceprogramsanddatabaseelementsand functionality as well as operational policies and processes anasset; 

      • Nursing background is an asset but not arequirement. 

      • University science/healthcare degree, or equivalent combination of experience andeducation; 

      • Minimumof7yearsexperienceinpeopleandclientmanagement,clinicalorbiotechnologyprogram management or related field, within healthcare 

       

       

      MINIMUM SKILLS,KNOWLEDGE AND ABILITYREQUIREMENTS: 

       

      • Fluently Bilingual in English and French (written andspoken) an asset; 

      • Background in healthcaresettings is an asset; 

      • Solid understanding of the business principles of the pharmaceuticalindustry; 

      • Abilitytounderstandandapplymedicaland/orbusinessknowledgetoallaspectsoftherole,butinparticular to provincial and private payer markets,complying with professional and ethical standards ofpractice; 

      • Strong people managementskills; 

      • Proventrack record in leadership and management of afield basedteam; 

      • Able toleverage internal and external relationships and opportunities to help promote teamproductivity; 

      • Stronginterpersonalskills.Abletocommunicateeffectivelywithalllevelsandwithinternalandexternalstakeholders; 

      • Ability to manage multiple priorities and respond to constantly changingsituations; 

      • Effectiveproblemsolvingandanalyticalskills.Mustbeabletoabletobringforwardopportunitiesand recommendations to improve effectiveness and productivity, according to setobjectives; 

      • Excellent client managementexperience; 

      • Proventrack record if organizationalabilities; 

      • Strong knowledge of computers andsystems; 

      • Excellent knowledge of MicrosoftOffice; 

      • Hold andmaintain a valid, non-expired, unrestricted driver’slicense 

    What Cencora offers

    We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

    Full time

    Equal Employment Opportunity

    Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

    The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

    Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or emailhrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

    Accessibility Policy

    Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

    Affiliated Companies:

    Affiliated Companies: Innomar Strategies
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