Primary Duties and Responsibilities:

MajorAccountabilities: 

• Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team throughregularfieldvisits;AssisttheFCMsinpeakorabsenceperiodstoensureastreamlinedprogramfrom a HCP’s perspective; Sets FCM Team objectives and KPIs and generates/maintains tools to generate significantperformancemetrics;Ensuresteamreadinessfortimelyfieldimplementationofcurrentandfutureprojects; 

• ForecastsandallocatesresourcestosupportgeographicalneedsoftheprograminkeepingwithKey PerformanceIndicators; 

• CollaborateswiththeClient’spointofcontactinactivities,issuesandinsightsrelatingtotheFCMs’duties andresponsibilities; 

• ProvidescontinuousfeedbacktotheSeniorProgrammanager,theClient’sPointofContactandotherrelevant internal and external stakeholders to ensure Best in Class status of the patient supportprogram; 

• May berequired to be on standby/on call as part of thisrole. 

• Responsible to report all Adverse Events to the assignedunits/departments 

Responsibilitiesinclude: 

 Client Interaction 

• Provide leadership on clientaccount 

• Responsible for strategic programmanagement 

• Ongoing communication with key client personnel to review FCMs KPI and performancereports 

• DevelopsstrategiesandactionplanincollaborationwithProgramManagementteamandClientkeystakeholders. 

Team Management 

•  

  • Act as a role model,provide leadership anddirection 

  • Work with management team to ensure clear understanding of team mission andgoals 

  • Workwithmanagementteamtohelpidentifyskillsthatareneededforprojectsorworkactivitiesandmatch skill requirements with availabletalent 

  • Proactive management andprovide direction to the FCMteam 

  • Assist in recruiting by interviewing and hiring for vacantpositions 

  • Conduct Performance Reviews and Professional Development for the FCMteam 

   

  Training andMentoring 

   

  • Manage,train and motivate FCMteam 

  • Assist in training and developing FCMteam 

  • Spendsa significant proportion of time in the field with the remoteteam 

  • Develops succession plans for key teammembers 

  • Recruits,trains and develops highachievers 

  • Provides leadership to FCM team andparticipates as facilitator for learningprograms 

  ProgramManagement 

  • Provide strategic guidance to the FCM team tooptimize customer programexperience 

  • Proactive facilitation and management of activities andmilestones 

  • Ensure effective execution ofbest in class holisticservices 

  • Monitoractivities(KPIs)toensuresuperiorcustomerexperienceandensurecompliancewithProgram's operatingprocedures 

  • Utilize systems (CRM, Reports) tomonitor, train and coach FCMteam 

  • Works closely with management team to promotesynergy andidentifyefficiencies 

  • Workscloselywithmanagementteam,client’sPointofContactandotherrelevantinternalandexternal stakeholders for strategic alignment 

   

  FinancialAccountability 

  • Approve purchases, contracting, expenses,mileage and other budget relatedexpenses 

   

  Customerinteraction 

   

  • Act as program champion with influentialstakeholders 

  • Obtain feedback and input on programenhancements 

  • Be a key strategic partner for the client SalesTeam 

   

  Technical Skills andExpertise 

  • Stay abreast of industry trends and important pending legislationimpactingbusiness 

  • Identify and collaborate with internal and external resources andexperts