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Service Communications Advisor

🇺🇸 United States

Management

Customer Support

$62,000 - $66,000

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Service Communications Advisor

from 🇺🇸 United States

$62,000 - $66,000

About Us

AtBlue Print OUT, we are committed to building strong, strategic foundations for companies that aim to stand out in competitive markets. We specialize in delivering results-driven business development, operational support, and team-building solutions. With a focus on innovation and long-term growth, we empower future leaders to shape the next wave of success across industries.

Job Description

We are currently seeking aService Communications Advisor to join our growing team in Cincinnati, OH. This role is responsible for facilitating effective internal and external communication strategies that support customer service operations and enhance client satisfaction. The ideal candidate will be detail-oriented, proactive, and skilled in managing service-related inquiries across multiple channels.

Responsibilities

Serve as the primary liaison between service teams and clients, ensuring clear and timely communication.
Draft and distribute service updates, notices, and reports.
Monitor client feedback and provide solutions to address service-related concerns.
Collaborate with cross-functional teams to align communication with service delivery goals.
Analyze communication trends and recommend improvements.
Maintain accurate records of interactions and resolutions.
Support training initiatives related to communication protocols.

Qualifications

Bachelor's degree in Communications, Business Administration, or a related field.
Minimum of 2 years of experience in a communications, customer service, or advisory role.
Strong written and verbal communication skills.
Excellent organizational and problem-solving abilities.
Proficiency with Microsoft Office Suite and communication management tools.
Ability to work both independently and within a team environment.

Benefits