Customer Support Assistant

At Park 6 Logistics, we are committed to delivering reliable, innovative, and customer-focused logistics solutions. Our team thrives on collaboration, professionalism, and continuous improvement. We believe that strong relationships are the foundation of great business, and we're looking for motivated individuals who are ready to grow with us.

Park 6 Logistics is seeking aCustomer Support Assistant to join our growing team in Cincinnati, OH. In this role, you will serve as a key point of contact for customers, providing professional assistance, resolving inquiries, and ensuring a positive customer experience while supporting daily business operations.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information regarding services, orders, and account requests.
• Maintain detailed and organized customer records.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Assist with administrative and operational support tasks.
• Deliver outstanding customer service while maintaining professionalism.
• Ensure all customer interactions align with company standards and policies.

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency with computer applications and office software.
• Positive attitude and willingness to learn new processes.

• Competitive salary ($34,000 – $38,000 annually).
• Career growth and professional development opportunities.
• Supportive and collaborative work environment.
• Ongoing training and skill development.
• Stable full-time employment.
• Opportunity to build valuable customer service and communication skills.
• Work with an established and growing logistics company.