Customer Service Agent

About Us:
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description

We are currently seeking aCustomer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

• Provide accurate product and service information

• Resolve complaints and escalate issues as needed

• Maintain records of customer interactions and transactions

• Collaborate with team members to improve customer service processes

• Ensure high levels of customer satisfaction and professionalism at all times

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in a customer service or call center environment

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work under pressure

• Basic computer proficiency and familiarity with customer management software

Benefits

• Competitive salary: $33,000 – $41,000 annually

• Opportunities for career advancement and skill development

• Paid training and onboarding

• Health, dental, and vision insurance packages

• Supportive team environment

• Paid time off and holidays