Airport Representative - Arrecife, Lanzarote

Jet2

Location not stated

1 week ago

What you will be doing...

As a valued member of ourJet2holidays Arrecife Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

Excellent Salary
20 hours & 30 hours per week contracts available
Fully paid training and IT equipment provided
Monthly 1-to-1 meetings with your Team Leader
Career growth acrossJet2.com & Jet2holidays
23 days holiday entitlement per year
Weekly time off
Monthly rosters shared in advance
Exclusive discounts onJet2.com flights andJet2holidays hotels
Recommend a Friend bonus scheme

What will I do?

As anAirport Representative, you’ll report directly to the Airport Team Leader and work closely with internal and external partners to deliverVIP industry leading customer service. You’ll be at the heart ofcreating memories for our customers.

Create Memories

Greet every customer with a warm welcome with our famousJet2holidays smile. You will make our customers journey memorable from the very start.

Take Responsibility

Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

Be Present

RepresentJet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

Work as One Team

Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need?

Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents forLanzarote.

Travel & Accommodation

You will already be living in Lanzarote with your own accommodation. You’ll need to be able to get to the airport at any time – day or night.

Flexibility

We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.

Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to usedigital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you will progress to the final stage, an in-person interview with ourJet2holidays Destination Management team.
Want to know more about the role? Click the link below!

Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video

To meet some of our amazing team and for a peek into life atJet2holidays, follow our Facebook Page:

Jet2Careers Overseas

Ready for Take off? Join theUK’s Number One Tour Operator!

Salary: 30 hours per week €1,651 gross per month. 20 hours per week €1,140 gross per month
Country: SPAIN
Careers With Us: Holidays Operations
Careers Dept: Overseas roles in Destination
Careers Team: At the Airport & Transfers

Airport Representative - Arrecife, Lanzarote · Jet2

Auto apply with Likeremote