IT Security Systems Administrator – Telecom

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

We are seeking an IT Systems Administrator with a strong background in enterprise security operations and cybersecurity. This is asecurity-first role, withprimary responsibility for cybersecurity operations and secondary responsibility for systems administration, focused on protecting critical infrastructure through proactive monitoring, incident response, firewall and endpoint security management, and compliance alignment.

The ideal candidate will drive IT cybersecurity standards in support ofSOC 2, HIPAA, and other required compliance frameworks. They will lead security adoption across network and operations teams, owning the detection, investigation, and remediation of security risks and threats while ensuring the confidentiality, integrity, and availability of enterprise systems.

Primary ownership includesfirewall management, security monitoring, incident response, endpoint protection, and compliance. In addition to hands-on security operations, this role provides guidance on secure system design, supports regulatory and compliance initiatives, and contributes to the continuous improvement of security controls across on-premises and cloud environments.

Key Responsibilities (Primary – Security)

• Manage enterprise firewalls, includingCisco Meraki, SonicWall, and Fortinet.

• Monitor and respond to security alerts usingXDR, RMM, and SIEM platforms.

• Leadincident response, breach remediation, androot-cause analysis.

• AdministerBitdefender Endpoint Protection and similar endpoint security tools.

• Secure theMicrosoft 365 tenant, including Defender, identity protection, and conditional access policies.

• SupportSOC 2 and ISO 27002 compliance activities.

• Collaborate with internal teams to supporttelecom-specific applications and integrations.

• Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime.

• Ensure compliance withtelecom industry standards, data protection regulations, and company policies.

• Create and maintain documentation forsystem configurations, processes, and troubleshooting guides.

Secondary Responsibilities

• PerformWindows Server and Linux administration.

• Manageuser accounts, access permissions, and IT resources across enterprise systems.

• Support and maintainvirtualization platforms (VMware and Hyper-V).

• Performnetworking fundamentals and troubleshooting.

• Provide technical support to end users, ensuring effective communication and timely resolution of IT-related concerns.

• Research and recommendtechnology upgrades or enhancements to optimize IT operations.

• Stay current with the latestIT trends and best practices relevant to the telecom sector.

• Must have good English proficiency, both written and verbal.

• Bachelor’s degree in Information Technology, Telecommunications, or a related field; or equivalent work experience.

• Senior-level experience in systems and security administration.

• Strong networking, operating system, and virtualization knowledge.

• Experience responding to real-world security incidents.

• Proven experience as an IT Systems Administrator, preferably in a telecom-focused organization.

• Strong understanding of IT infrastructure, including servers, storage systems, and cloud environments.

• Proficiency in managing enterprise software, operating systems (Windows/Linux), and IT tools.

• Knowledge of telecom industry applications and requirements is a significant advantage.

• Excellent problem-solving and analytical skills with a proactive approach to system management.

• Strong interpersonal and communication skills for collaborating with teams and supporting users.

• Experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus.

• Relevant certifications such asSecurity+, CySA+, CEH, SSCP, ITIL, CompTIA Server+, or Microsoft Certified: Azure Administrator are advantageous.

• Ability to multitask and prioritize in a fast-paced, remote working environment.

You must live in El Salvador or in other LATAM countries outside of the US.

Working Conditions:
This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.