Process Support Specialist

Work from home. Stable US-based clients. Long-term opportunity.

We’re hiring a Virtual Assistant (Process Support) to work with US-based HVAC office managers, helping them handle administrative tasks, documentation, and daily operations.

What You’ll Be Doing

• Prepare and process invoices
• Submit warranty registrations and rebate documentation
• Manage administrative tasks and documentation
• Maintain accurate digital records
• Support office managers with daily operations
• Assist with customer service tasks when needed
• Help with basic social media content and scheduling

What We’re Looking For

• Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) is REQUIRED.

• Strong English communication skills (written and spoken)
• Experience as a Virtual Assistant, Admin, or similar role
• Highly organized with strong attention to detail
• Comfortable using tools and learning new systems
• Able to work independently and manage multiple tasks

Nice to Have (Not Required)

• Experience handling permits, rebates, or documentation
• Familiarity with social media tools

• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles