Vehicle Upgrade Consultant

Dealership:

Vehicle Upgrade Consultant

Hyundai of Wesley Chapel | Wesley Chapel, FL

Turn Service Drive Opportunities Into Customer Success Stories

Hyundai of Wesley Chapel is looking for an ambitious, relationship-driven professional to help launch and grow our Service-to-Sales program.

This is a unique opportunity to work directly with customers already doing business with our dealership. Rather than waiting for showroom traffic, you'll engage with service customers and help identify opportunities involving vehicle upgrades, trade-ins, lease maturities, equity positions, and ownership solutions.

Our service department generates approximately 80-100 customer opportunities every day, creating a tremendous opportunity for the right individual to build relationships, create value, and drive results.

If you're motivated, customer-focused, and ready to build something from the ground up, we'd love to meet you.

Why This Is a Real Opportunity

This isn't a traditional automotive sales role.

You'll have access to an active and established customer base while helping develop a rapidly growing initiative within the dealership.

Potential opportunities include:

• Vehicle equity opportunities
• High-mileage vehicles
• Lease maturities
• Repair-cost considerations
• Vehicle upgrade and replacement opportunities
• Customer retention initiatives

You'll work closely with Service Advisors, Sales Consultants, and dealership leadership to create a seamless experience for customers while contributing to dealership growth.

What You'll Do

• Work directly with customers in the service drive
• Identify vehicle upgrade, trade-in, and equity opportunities
• Review customer ownership needs and present available solutions
• Engage customers before, during, and after service visits
• Present vehicle upgrade and appraisal options professionally
• Coordinate trade evaluations and vehicle appraisals
• Schedule appointments and maintain consistent customer follow-up
• Partner with Service Advisors and Sales Management to maximize customer retention
• Build strong customer relationships that drive repeat business
• Track appointments, showroom visits, opportunities, and completed sales
• Develop an organized process for working every available opportunity
• Help establish and grow Hyundai of Wesley Chapel's Service-to-Sales program

What You'll Bring

• Automotive dealership experience preferred
• Experience in automotive sales, service advising, BDC, finance, customer relations, or retail sales is a plus
• Strong communication and relationship-building skills
• Ability to identify opportunities and create value for customers
• Excellent follow-up and organizational skills
• Professional appearance and positive attitude
• Self-motivated with a strong work ethic
• Comfortable working in both service and sales environments
• Results-driven mindset with a customer-first approach
• Valid driver's license and acceptable driving record

Who Thrives In This Role?

This opportunity is ideal for:

• Service Advisors
• Assistant Service Managers
• Automotive Sales Consultants
• BDC Representatives
• F&I Professionals
• Retail Sales Professionals
• Customer Service Specialists
• Automotive Customer Experience Professionals
  

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site attotalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.