Directeur/Directrice, Engagement communautaire, Manager, Community Engagement

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Description du poste

Le directeur, Engagement communautaire est un leader stratégique et opérationnel responsable du renforcement de la présence, de la crédibilité et de l’impact de l’entreprise dans les collectivités que nous servons. Le titulaire collabore étroitement avec les parties prenantes régionales et nationales pour mettre en œuvre des projets d’engagement communautaire qui sont inclusifs, ont un impact élevé et cadrent avec les priorités d’affaires, les valeurs de l’entreprise et les engagements en matière d’impact social.

En agissant à titre de point de contact régional pour les questions liées à la collectivité, le directeur assure une exécution, une gouvernance et une visibilité normée des investissements communautaires, tout en favorisant des relations approfondies entre les partenaires internes, les organismes communautaires et les équipes de direction régionales. Le titulaire de ce poste allie une stratégie réfléchie, une exécution impeccable ainsi qu’une solide gestion des fonds et de la réputation.

Principales responsabilités

Leadership communautaire et présentation de la marque

• Agir à titre de responsable régional pour toutes les initiatives d’engagement communautaire, en veillant à ce qu’ils cadrent avec les priorités locales, les stratégies nationales et les valeurs organisationnelles.
• Amplifier la présence régionale de la marque en faisant la promotion de partenariats communautaires significatifs, de commandites et d’occasions d’engagement qui renforcent notre identité et notre but.
• Faire progresser les priorités en matière de diversité, d’équité et d’inclusion grâce à la conception de programmes inclusifs, à des partenariats équitables et à une participation visible aux événements communautaires.
• Promouvoir la reconnaissance des efforts d’engagement communautaire en améliorant les témoignages, les résultats et la participation des collègues dans l’ensemble des canaux et forums.

Excellence opérationnelle et gestion financière

• Assurer l’exécution rigoureuse et en temps opportun des processus de paiement en gérant la configuration des fournisseurs, en faisant le suivi des premiers paiements et des décaissements, et en veillant à l’exactitude de la documentation dans l’ensemble des systèmes, comme SharePoint et Cybergrants.
• Surveiller de façon proactive les délais de paiement, gérer les interruptions ou les retards en appliquant des mesures provisoires et en tirant parti des options de TEF/ACH pour protéger les engagements de fin d’année et les investissements communautaires.
• Maintenir des dossiers et des registres clairs et prêts pour l’audit, et ce, pour appuyer la gouvernance, l’atténuation des risques et la conformité aux normes financières et réglementaires.
• Établir et maintenir des flux de travail normalisés pour la reddition de comptes, les approbations et la documentation afin d’améliorer la visibilité, l’efficacité et l’uniformité entre les régions.

Promotion auprès des collègues et des collectivités

Promouvoir une culture inclusive et collaborative en encourageant la participation des collègues aux efforts d’engagement communautaire.

Soutenir les mécanismes de rétroaction et la participation à des programmes qui favorisent la diversité de pensée, la représentation équitable et l’apprentissage commun.

Faire preuve d’agilité et de réactivité dans la gestion des priorités changeantes, des besoins communautaires émergents et de l’évolution de la dynamique régionale.

Exigences du poste

• Baccalauréat ou expérience équivalente en engagement communautaire, en responsabilité sociale, en communication, en gestion opérationnelle ou dans un domaine connexe
• Au moins cinq ans d’expérience progressive en gestion des parties prenantes, en engagement communautaire, en gestion opérationnelle ou en mise en œuvre de programmes au sein d’une entreprise complexe
• Expérience éprouvée en gestion de processus, de gouvernance et de documentation financière dans un environnement sensible à l’audit
• Solide compréhension des modèles d’investissement communautaire, des principes de diversité, d’équité et d’inclusion, et de la gestion de marque
• Compétences exceptionnelles en établissement de relations, en communication et en influence auprès des membres de la haute direction et des partenaires interfonctionnels
• Capacité éprouvée à trouver un équilibre entre la pensée stratégique et l’exécution opérationnelle dans un environnement en constante évolution

Critères de réussite

• Relier l’engagement communautaire aux priorités de l’entreprise en anticipant les répercussions et en permettant des approches évolutives et reproductibles dans toutes les régions.
• S’assurer que les investissements communautaires sont effectués correctement, à temps et conformément aux normes de gouvernance, en gérant de façon proactive les risques et la préparation aux audits.
• Renforcer la confiance et l’harmonisation entre les diverses parties prenantes, influencer les résultats et favoriser la responsabilité partagée sans autorité directe.
• Assurer une exécution fiable au moyen de processus rigoureux, d’un suivi rigoureux et d’un souci constant du détail.
• Faire progresser les pratiques inclusives et la représentation équitable des collectivités, en amplifiant la diversité des voix et en ayant un impact significatif sur la collectivité.
• Communiquer avec clarté et intention, traduire la complexité en renseignements exploitables et renforcer l’harmonisation entre les publics.

The Manager, Community Engagement is a strategic and operational leader responsible for strengthening the organization’s presence, credibility, and impact within the communities we serve. This role partners closely with regional and national stakeholders to deliver inclusive, high‑impact community engagement initiatives aligned to business priorities, corporate values, and social impact commitments.

Acting as the regional point of contact for community‑related matters, the Manager ensures consistent execution, governance, and visibility of community investments while fostering deep relationships across internal partners, community organizations, and regional leadership teams. The role balances thoughtful strategy, flawless execution, and strong stewardship of funds and reputation.

Key Responsibilities

Community & Brand Leadership

• Serve as the regional lead for all community engagement initiatives, ensuring alignment with local priorities, national strategies, and organizational values.
• Amplify regional brand presence by championing meaningful community partnerships, sponsorships, and engagement opportunities that reinforce our identity and purpose.
• Advance DEI priorities through inclusive program design, equitable partnerships, and visible participation in community events.
• Champion recognition of community engagement efforts by elevating stories, outcomes, and colleague participation across channels and forums.

Operational Excellence & Financial Stewardship

• Ensure robust and timely execution of community payment processes by managing vendor setups, tracking first payments and disbursements, and maintaining accurate documentation across systems such as SharePoint and Cybergrants.
• Proactively monitor payment timelines, addressing outages or delays by coordinating alternate arrangements and leveraging EFT/ACH options to protect year‑end commitments and community investments.
• Maintain transparent, audit‑ready records and logs to support governance, risk mitigation, and compliance with financial and regulatory standards.
• Establish and sustain standardized workflows for reporting, approvals, and documentation to enhance visibility, efficiency, and consistency across regions.

Colleague & Community Advocacy

Champion an inclusive and collaborative culture by encouraging colleague participation in community engagement efforts.

Support feedback mechanisms and participation in programs that promote diversity of thought, equitable representation, and shared learning.

Demonstrate agility and responsiveness in navigating shifting priorities, emerging community needs, and evolving regional dynamics.

Job Requirements

• Bachelor’s degree or equivalent experience in community engagement, corporate citizenship, communications, operations, or a related field.
• 5+ years of progressive experience in stakeholder management, community engagement, operations, or program execution within a complex organization.
• Demonstrated experience managing financial processes, governance, and documentation in an audit‑sensitive environment.
• Strong understanding of community investment models, DEI principles, and brand stewardship.
• Exceptional relationship‑building, communication, and influence skills across senior leaders and cross‑functional partners.
• Proven ability to balance strategic thinking with operational execution in a fast‑paced, evolving environment.

Success Criteria

• Connects community engagement to enterprise priorities, anticipating impacts and enabling scalable, repeatable approaches across regions.
• Ensures community investments are executed accurately, on time, and within governance standards, proactively managing risk and audit readiness.
• Builds trust and alignment across diverse stakeholders, influencing outcomes and driving shared ownership without direct authority.
• Delivers reliable execution through disciplined processes, strong follow‑through, and consistent attention to detail.
• Advances inclusive practices and equitable community representation, amplifying diverse voices and meaningful community impact.
• Communicates with clarity and purpose, translating complexity into actionable insight and reinforcing alignment across audiences.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):