Adult Outpatient Customer Service Representative

Job Description:We are looking for a welcoming, organized, and customer-focused individual to serve as our Customer Service Representative. As the first impression of WellStone to clients and visitors, you play a vital role in creating a warm, professional, and memorable experience for every visitor, client, and team member who walks through our doors. The Customer Support Representative handles inquiries and concerns from clients, parents, and staff regarding services and other clinic-related matters ina professional and empathic manner. This person is responsible for client and patient relations, office organization, and general assistance of leadership level staff. There are two full-time, hourly positions available working Monday-Friday, 8am-5pm. 

What you'll be doing:

• Perform receptionist duties, acknowledging and assisting clients, visitors, vendors, etc.
• Perform data entry functions into computer.
• Answer telephone in timely manner.
• Verity appointments, reschedule appointment, make appointments.
• Take messages for staff, or route calls to voicemail.
• Answer questions, verity client demographic information in computer.
• Accept co-payments, key into computer, print receipts.
• Balance monetary amounts taken daily and submit to Accounting.
• Conduct reminder calls for next day appointments.
• Scan documents into computer, fax requested information.
• Inform therapist the client is present, reschedule, schedule and confirm appointments.
• Provide excuses to clients who request appointment verification.
• Attend and complete required training.
• Attend staff meetings.
• Complete other duties as assigned.

This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.

Qualifications

What we’re looking for:

• High School Diploma or equivalent
• Previous Customer Service experience required
• Excellent verbal and written communication skills
• Proficient computer skills to include knowledge of Microsoft Office Suite
• Excellent organizational and documentation skills

Benefits

What we offer:

• Competitive medical, dental, and vision premiums
• State Retirement participation through RSA plus an optional 457b plan with a company match
• Nine (9) paid holidays throughout the year
• Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
• Company-paid Group Life and AD&D insurance and Long-Term Disability
• Licensure reimbursement
• Tuition discounts through learning partnerships with Athens State University, Capella University and Walden State University. 

We are compassionate towards those impacted by behavioral health disorders.

We are dedicated to one another through collaboration and teamwork.

We are optimistic problem-solvers who do what it takes to get the job done.