Adobe AEP/AJO Production Support Engineer

• Location: Minnetonka Mills, MN

• Duration: 6 months

Must-Have Technical/Functional Skills

• Marketing process expertise
• Ability to define and prioritize Marketing AI roadmaps
• Automation and GenAI strategy expertise
• Familiarity with the Adobe ecosystem stack, including:
  • Adobe Experience Platform (AEP)
  • Adobe Experience Manager (AEM)
  • Adobe Journey Optimizer (AJO)
  • Adobe Offer Decisioning
  • Adobe Customer Journey Analytics (CJA)
  • Adobe Campaign
  • Adobe Workfront
  • Adobe Marketo
  • Adobe Analytics
  • Adobe GenStudio
• Marketing architecture and integration familiarity, including:
  • Data warehouses
  • External data feeds
• Marketing data and process workflow expertise
• Marketing analytics, data science, and predictive model familiarity
• Real-time customer data profile and identity resolution familiarity
• Customer identification and engagement expertise
• Customer profiling, segmentation, and orchestration across channels and timing
• Marketing content supply chain expertise
• Content validation skills

Roles & Responsibilities

• Marketing technology strategy and execution
• Enterprise customer experience, data, and personalization transformation
• Marketing AI pod management and oversight
• Marketing technology and AI transformation direction
• Marketing technology and AI roadmap prioritization

Generic Managerial Skills

• Strong consulting skills
• Strong stakeholder management skills
• Excellent executive communication skills
• Experience leading enterprise-scale customer experience, data, and personalization transformations
• Ability to bridge:
  • Business strategy
  • Marketing objectives
  • Technology execution
• Ability to drive measurable business outcomes

Resume Keywords

• Marketing Technology
• Adobe
• Customer Journeys
• Marketing Data
• Marketing Analytics
• Marketing Campaigns
• Customer Profiles
• Customer Segmentation
• Marketing Orchestration
• Personalization
• Customer Experience

Pre-Screening Questionnaire

• Select the appropriate Requirements category for this IOU/ISU:
  1. AI.Cloud
  2. CBO / IT IS
  3. Cyber Security
  4. ESU
  5. IOTDE
  6. TCS Interactive
  7. MOT
  8. Data

Role Description

• Monitoring

  • Monitor the performance and health of Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP) 24x7.
  • Ensure optimal system functioning and adherence to defined SLAs.

• Troubleshooting

  • Identify and resolve AJO and AEP issues, including:
    • System errors
    • Data discrepancies
    • Integration problems

• Support

  • Provide technical support to development teams and business stakeholders across multiple lines of business.
  • Answer technical queries.
  • Troubleshoot problems.
  • Provide guidance on system usage and best practices.

• Incident Management

  • Manage and resolve AJO and AEP incidents.
  • Ensure timely resolution and minimize impact on users and business operations.

• Documentation

  • Maintain accurate documentation for AJO and AEP processes.
  • Create and maintain:
    • Standard Operating Procedures (SOPs)
    • Troubleshooting guides
    • Knowledge base articles

• Collaboration

  • Collaborate with cross-functional teams, including:
    • Marketing
    • Data
    • IT
  • Ensure smooth coordination and issue resolution.

• Deployment Support

  • Support deployment activities.
  • Participate in pre-deployment knowledge-transfer (KT) sessions.
  • Review:
    • Design documents
    • Inventory
    • Go-live checklists

• On-Call Rotation

  • Willingness to work in a 24x7 shift rotation.
  • Provide round-the-clock support coverage.

Essential Skills & Qualifications

• Bachelor’s degree in:
  • Computer Science
  • Information Technology
  • Related field
• Minimum 4 years of experience with:
  • Adobe Journey Optimizer (AJO)
  • Adobe Experience Platform (AEP)
• Minimum 2 years of experience in:
  • Application support
  • Monitoring
  • Related support roles
• Strong analytical and problem-solving skills
• Ability to troubleshoot AJO and AEP issues
• Excellent written and verbal communication skills
• Ability to explain technical concepts effectively
• Strong collaboration and stakeholder coordination skills
• Strong documentation skills
• Ability to maintain accurate records of:
  • Processes
  • Troubleshooting steps
  • Knowledge base articles

Desirable Skills

• Adobe Experience Platform (AEP)
• Adobe Customer Journey Analytics (CJA)

Experience Required

• 6–8 years

Primary Digital Skills

• Adobe Experience Platform
• Adobe Customer Journey Analytics