Administrator - Insurance Operations

Insurance Ops Administrator / Policy Processing Specialist

Location: Toronto, Ontario, Canada
Language: French-English bilingual skills preferred, but not required

Position Overview

We are seeking a detail-oriented Policy Processing Specialist to prepare and issue insurance policies and related documents. This role will also provide administrative support to client-facing brokers, answer routine questions, and help resolve basic processing issues.

Responsibilities

• Prepare and issue policies and related documentation accurately and on time.
• Review information for completeness and accuracy.
• Process policy updates and other routine transactions.
• Provide administrative and technical support to brokers.
• Answer routine questions regarding transactions and procedures.
• Research and resolve basic processing issues.
• Escalate more complex problems when needed.
• Maintain accurate records in company systems.
• Help train and support other team members.

Qualifications

• Previous administrative, insurance, financial-services, or data-processing experience.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable learning new systems and procedures.
• Basic Microsoft Office skills, including Outlook, Word, and Excel.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Previous insurance or policy-processing experience.
• Experience supporting brokers or client-service teams.
• Experience training or assisting coworkers.