SO
Administrative Assistant
SERVPRO of Vacaville/Dixon
🇺🇸 United States
On-site
Entry level
3 months ago
$16 – $19 / hour
- Health insurance
- Pension
3 months ago
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with ample opportunity to learn and grow.
Job Responsibilities:
- Answer phones, provide customer service, and maintain log of all calls: Always respond to customers in a courteous and professional manner. Provide information as needed, and direct calls for appropriate assistance. Maintain clear and concise records of all calls.
- Manage Work-In-Progress (WIP) Board: Ensure all staff are updated on daily changes to job status and schedule.
- Complete FNOL Documentation: Verify all customers, source, and loss data is properly entered into Servpro Databases.
- Prepare job paperwork for job crew: Ensure they have all necessary information at loss site.
- Enter Estimates: Convert scope from Drybook into electronic estimate. Verify all information is accurate to what was completed on job site.
- Job File Documentation: Ensure job files are accurate and contain all required documents.
- Communications: Ensure daily progress of jobs and pertinent job data is captured as it happens.
- Maintain National Accounts Compliance: Ensure all required file uploads and job file audits are compliant and communicate issues to management and owners.
- Maintain File Systems: Keep appropriate files and paperwork easily accessible. Ensure all paper files are correctly completed and stored in the appropriate areas.
- Manage outgoing and incoming calls and emails: Ensure all correspondence is handled timely, professionally, and accurately. Maintain clear records of all communications.
- Review and Document updated Bulletins: Ensure bulletins are documented and communicated to all necessary parties.
Job Requirements:
- Excellent interpersonal and customer service skills.
- Ability to handle potentially demanding situations and customers.
- Clear and professional communication skills via phone and email.
- Able to work alone with minimal supervision.
- Ability to learn new software, including Xactimate.
- Ability to successfully complete a background check subject to applicable laws.
- Minimum high school diploma or GED.
Additional Beneficial Qualifications:
- Moderate/Advanced experience with Google/Office Suite.
- Familiarity with Xactimate and Xactanalysis Software.
Benefits:
- Medical, Vision, and Dental insurance after 90 days of employment.
- Simple IRA plan with 3% employer match after 1 year.
- Paid Time Off.
- Overtime pay and yearly bonuses.
Location: 3190 Florence Rd, Powder Springs, GA 30127
Pay: $16.00 - $19.00 Per Hour Position Requirements
- High school diploma/GED (preferred)
- Must be knowledgeable in Microsoft Office
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
Administrative Assistant · SERVPRO of Vacaville/Dixon