AVP, GenAI Project (CSH) Team Lead, Group Operations Capability Centre (GOCC), Group COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) in DBS stands at the forefront of transforming banking operations through cutting edge innovation. We accelerate the development and deployment of GenAI capabilities for our :

• Bank's customer servicing hub through the CSO assistant initiative
• Bank's chatbot (JoyBot & DigiBot) and Voicebot within our call telephony system for our customers
• Augment our operations' workforce through the introduction of Document AI - a GenAI capability that integrates seamlessly into operation workflows.

GOCC drives digital transformation across our business operations, overseeing customer-centric initiatives and ensuring "One Bank" consistency. Join us to reshape the future of banking by driving impactful change and innovation within a dynamic, evolving environment.

About the role

We are looking for an independent candidate capable in running key tracks under the GenAI project portfolio with our Customer Servicing Hub (CSH) team; main stakeholders includes both CCTR & BusinessCare teams regionally. Additionally, candidate also has an opportunity to partner our Data Chapter teams from Transformation & Data group and ensure a smooth liaison and adherance to GenAI governance lifecycle for the respective GenAI tracks.

In this role, the candidate will drive the design, delivery and management of GenAI projects and governance under customer servicing team for the CSO Assistant initiative, with a focus on improving employee experience and supporting regional scalability.

Responsibilities

• Manage the end-to-end delivery of projects, ensuring they are completed on time, within budget, and to the required quality standards
• Develop, manage and own project plans, schedules and provide regular updates to stakeholders
• Identify and mitigate project risks, and implement appropriate risk management strategies
• Collaborate with stakeholders to ensure effective coordination and communication throughout the project lifecycle
  • Teams include but not limited to CSH teams & Data Chapter teams for both project and governance perspective
• Utilize project management tools to plan, execute, and monitor project activities e.g. JIRA, Confluence, Figma
• Leverage GenAI tools and technologies to enhance project management efficiency and decision-making
• Ownership of assisgned project tracks and ensure completion of tasks to meet project timelines
• As an appointed lead - to also:
  • Act as a backup cover to the team head.
  • Support the team in tracking key deliveries and updates to management.
  • Manage and share CSO Assistant updates with GOCC - PMO team as needed.

Requirements

• Minimum 5 years of experience in project management, preferably in the banking or financial services industry
• Strong project management skills, including the ability to develop and execute project plans, manage budgets, and track progress independently with clear documentation.
• Proficient in using project management & productivity tools such as Microsoft O365, JIRA, Confluence, Figma etc
• Familiarity in project management techniques like Agile, Scrum and Waterfall methodologies
• Demonstrated experience in applying GenAI tools and technologies within the bank for use in various use cases
• Excellent communication and interpersonal skills, and the ability to effectively collaborate with cross-functional teams
• Ability to adapt to face paced environment and able to keep up the support to internal and external stakeholders
• Open minded, willingness to learn and possess lateral thinking

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment which supports your development and recognises your achievements.

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