Product Documentation and Operations Intern

ROLE SUMMARY

We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support.

The duration of this internship is 10 - 12 weeks.

KEY RESPONSIBILITIES

Release Documentation Support

Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include:

• Internal Release Briefs  

• Product All Hands presentation materials  

• Release Notes  

• Traceability Appendices  

• Permissions Matrices  

• Notifications Matrices  
• Other release-related documentation as assigned  

Training & Enablement Support 

Support updates to product enablement and training materials as new features are released. This may include assisting with:

• User guide updates  

• Quick reference guides  

• Training materials  

• Internal enablement content  

• Documentation cleanup or formatting  
• Drafting proposed updates based on approved feature information  

Product Research Support 

Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include:

• Gathering information from approved internal or external sources  

• Summarizing findings  

• Preparing short research briefs  

• Organizing themes, trends, or stakeholder inputs  
• Identifying open questions for Product team review  

Product Enhancements Backlog Support

Assist with maintaining and organizing the Product Enhancements Backlog. This may include: 

• Reviewing backlog items for completeness  

• Organizing or tagging enhancement requests  

• Identifying duplicates or related items for review  

• Preparing monthly summaries of common themes  
• Using approved AI tools, where permitted, to help draft summaries or identify patterns  

Learning Objectives 

Through this internship, the intern will gain exposure to:

• Product release operations

• Product documentation practices

• Internal and customer-facing release communication workflows

• User enablement and training asset development

• Product backlog organization and analysis

• Product research and synthesis

• Responsible use of AI tools in a business environment

• Cross-functional collaboration with Product, Training, Documentation, and related teams

Required Qualifications 

• Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field  

• Strong written communication skills  

• Strong attention to detail and organization  

• Ability to summarize information clearly and accurately  

• Comfort working with structured documents, spreadsheets, presentations, or collaboration tools