DL
Accounts Receivable Specialist
Diverse Lynx India
Location not stated
2 weeks ago
- ERP
- SAP
- Oracle
- NetSuite
- Excel
- Power BI
- Tableau
- ETL
- Python
- AI
2 weeks ago
| ROLE PURPOSE The Accounts Receivable Associate is responsible for supporting the Order-to-Cash process, including collections, account reconciliation, and query resolution. We are a global technology consulting organisation. This role supports group-wide activities, across multiple countries and business units. The role ensures customer accounts are accurately maintained and outstanding receivables are proactively managed in accordance with defined service levels and internal controls. KEY KPIs
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Key Responsibilities
Billing and Invoice Support
- Process billing adjustments and credit notes in accordance with approval procedures.
- Ensure invoices are delivered to customers in agreed formats and through customer portals where required.
- Maintain accurate customer master data.
Collections and Debt Management
- Manage assigned customer accounts and follow established collection procedures.
- Contact customers regarding overdue invoices through email and telephone.
- Monitor ageing reports and escalate overdue balances in line with escalation protocols.
- Support reduction of overdue debt and achievement of cash collection targets.
Cash Application
- Process daily customer receipts and allocate payments accurately against open invoices.
- Investigate unidentified receipts and unapplied cash balances.
- Resolve payment discrepancies and short-payments.
- Support month-end cash application activities.
Customer Query Resolution
- Respond to customer invoice and account-related queries.
- Liaise with internal stakeholders to resolve billing disputes promptly.
- Track and manage open queries through to resolution.
- Ensure customer service levels are maintained.
Reconciliations and Controls
- Complete customer account reconciliations.
- Perform regular reviews of aged receivables.
- Support month-end and quarter-end close activities.
- Ensure compliance with internal controls, policies and audit requirements.
- Maintain accurate documentation and audit trails.
Reporting
- Produce standard AR reports and collection trackers.
- Update KPIs and operational metrics as required.
- Highlight collection risks and issues to management.
- Support continuous improvement initiatives within the AR function.
Experience and Qualifications
Essential
- 1-3 years' experience in Accounts Receivable and Collections
- Experience supporting multiple countries or currencies.
- Understanding of Order-to-Cash processes.
- Experience working with ERP systems such as SAP, Oracle, Dynamics or NetSuite.
- Good Microsoft Excel skills.
- Strong attention to detail and accuracy.
- Effective written and verbal English communication skills.
- Ability to work within defined processes and service levels.
- Experience working with global stakeholders and customers.
Desirable
- Experience with Power BI or Tableau, including dashboard development and data visualisation.
- Working knowledge of Workday Adaptive Planning, NetSuite and Kantata or comparable ERP, PSA and planning platforms.
- Experience with ETL processes, Python, process automation or AI-enabled finance use cases.
- Experience supporting multi-entity, multi-currency or acquisition-related reporting.
Competencies
Customer Focus
Delivers professional and timely service to internal and external customers.Accountability
Takes ownership of assigned accounts and activities through to completion.Attention to Detail
Produces accurate work with minimal errors.Teamwork
Collaborates effectively with colleagues across finance, operations and business functions.Results Orientation
Works proactively to achieve collection and operational targets.Continuous Improvement
Identifies opportunities to improve processes and eliminate inefficiencies.Accounts Receivable Specialist · Diverse Lynx India