Accounts Receivable Invoice Specialist I (4318)

The Accounts Receivable Invoice Specialist I supports the Finance and A/R department by assisting with accounts receivable duties including posting of payment transactions, basic contract review, collections support, resolving discrepancies, and other tasks as assigned.

DUTIES & RESPONSIBILITIES

Invoice Management:

• Learn to generate and distribute invoices accurately and timely.
• Learn to analyze contracts and amendments to ensure accurate invoices.
• Learn to review invoices for discrepancies and partner with stakeholders.
• Learn to monitor accounts to ensure payments are received within terms.

Payment Reconciliation

• Match incoming payments and reconcile discrepancies.
• Learn to communicate with clients to resolve billing discrepancies.
• Collaborate with clinical teams to obtain missing data.
• Record payments accurately and update customer records.

Collection Activities

• Learn to monitor aging reports and take action on past due receivables.
• Learn to escalate unresolved issues 

Reporting and Analysis

• Learn to prepare reports on A/R status, aging, and collections.
• Learn to analyze receivables data to identify trends.

Customer Relationship Management:

• Learn to build positive client relationships.
• Learn to address customer inquiries professionally.

KNOWLEDGE & EXPERIENCE

Education:

• Minimum of an Associate’s degree required.

Experience:

• 1+ years of finance or account receivable experience preferred

Credentials:

• N/A

Knowledge and Skills:

• Proficiency in Microsoft Office and Google Suite, intermediate in Excel (Formulas, Pivot Tables, VLOOKUPS, etc)
• Strong analytical and problem solving skills
• Excellent attention to detail
• Ability to communicate effectively with customers and colleagues
• Willingness to learn and adapt to new tasks (for Specialist I)
   

KPI & Success Metrics: 

Invoice & Payment Accuracy

• Accuracy of invoices, payment postings, customer records, and reconciliations completed without avoidable correction or rework.
• >= 97% accuracy
• 20% weight

Timely AR Processing

• Assigned invoices, payment postings, reconciliations, and routine AR tasks completed within established internal deadlines.
• >= 95% on time
• 20% weight

Collection Follow Up Compliance

• Past-due accounts are followed up according to the assigned cadence, with clear notes and timely escalation of unresolved items.
• >= 95% compliance
• 20% weight

Discrepancy Resolution & Escalation

• Billing/payment discrepancies are researched, documented, and either resolved or escalated within the expected turnaround time.
• >= 90% within SLA
• 20% weight

Reporting & Data Quality

• Assigned aging, collections, and AR reporting is complete, accurate, and supported by current account notes/status.
• >= 97% accuracy
• 20% weight