Accounts Receivable Analyst

In this role, you will manage our accounts receivable function by executing collections activities, processing payments, resolving customer billing inquiries, and supporting cash forecasting. You will work in a fast-paced, hypergrowth environment with opportunities to drive process improvements and automation initiatives. This position plays a critical role in supporting our company's financial health and cash flow optimization.

• ​ Collections & Dunning
• Execute end-to-end collection activities for assigned customer portfolio, following established dunning schedules and escalation procedures
• Proactively contact customers via phone, email, video conferencing, and SMS to secure timely payment of outstanding invoices
• Monitor aging reports and prioritize collection efforts based on balance, risk, and strategic importance
• Document all customer interactions and maintain accurate notes in the ERP/collection system
• Identify at-risk accounts and escalate to management with recommended action plans
• Customer Communication & Inquiry Management
• Serve as the primary point of contact for customer billing and payment inquiries
• Respond to customer questions regarding invoices, account balances, payment terms, and payment methods
• Collaborate with Sales and Customer Success teams to resolve complex customer issues
• Maintain professional and positive relationships with customers while achieving collection goals
• Conduct customer calls and video meetings to discuss account status and negotiate payment arrangements
• Cash Application
• Process and apply customer payments accurately and timely across multiple payment channels
• Research and resolve payment discrepancies, short payments, and unapplied cash
• Reconcile customer accounts and investigate variances
• Work with banking partners to resolve payment processing issues
• Dispute Resolution
• Investigate and resolve billing disputes by coordinating with internal stakeholders
• Process credit memos, adjustments, and refunds in accordance with company policy
• Track dispute trends and provide insights to improve billing accuracy
• Maintain detailed documentation of dispute resolution activities
• Reporting & Cash Forecasting
• Prepare weekly and monthly AR aging reports and collection metrics
• Contribute to cash flow forecasting by providing collection projections
• Analyze AR trends and provide insights on customer payment behavior
• Support month-end close activities including account reconciliations
• Generate ad-hoc reports and analysis as requested by management