Account Manager - Voluntary Benefits

SUMMARY 

Organizes and directs account management services for assigned clients.  Provide excellent customer service by using industry knowledge and customer service experience to assist with clients’ benefit program administration, from standard day-to-day service needs through all phases of voluntary benefits cycle. Maintain open and clear communication channels with employee benefits services teams, clients, and carriers. Set due dates, timelines, and manage client expectations. 

ESSENTIAL FUNCTIONS & RESPONSIBILITES 

• Manage assigned clients with minimal supervision from the Account Manager  

• Visit with clients as determined by the Sales Executive including but not limited to: renewal meetings, open enrollment, compliance reviews, underwriting review, health fairs, etc.  

• Establish and maintain effective and positive working relationships with carriers, clients, and fellow co-workers 

• Oversee coordination of client services with all other internal departments (wellness, underwriting, compliance, communications, accounting, and online systems) 

• Maintain accurate and timely information in agency management systems as outlined by company policy 

• Maintain electronic and paper files as outlined by company policy. 

• Maintain electronic record of communication as outlined by company policy 

• Obtain the knowledge and skills to provide back-up to other team members when necessary 

• Assist in acquisition of new clients, develop responses, materials and/or presentation in responses to request for bids 

• Plan and evaluated the client’s current and future needs. Participate in initial and ongoing strategy meetings; maintain current working knowledge of the client’s business and insurance philosophy and objectives; and identify and address client needs/concerns 

• Manage client’s annual benefits timeline. Coordinate plan renewal and/or preparation of request for proposal (RFP). Request and prepare relevant information for renewal and marketing processes (draft RFPs, census, billings, risk evaluation, experience reports, etc.). Assemble and analyze quotes and renewal information to present to client. Negotiate rates, services, and plan design with carriers. Review underwriting reports as necessary 

• Obtain client renewal decisions and all necessary paperwork. Process renewals and product/carrier changes with the insured, the insurance company, and internal services teams as needed.  Prepare renewal confirmation letter (include group applications, sign off sheets, termination letters, benefit highlights, etc.). Inform carriers of the final renewal/marketing decisions. Coordinate the installation of benefits with the carriers 

• Develop open enrollment communication campaigns. Create value and understanding among the employee population by creating knowledgeable healthcare consumers. Oversee the scheduling and coordination of open enrollment meetings. Request and review carrier open enrollment materials. Schedule carrier participation if required. Conduct meetings as needed 

• Review carrier content for regulatory compliance, accuracy and professional appearance including, but not limited to: contracts, plan documents, SBCs, open enrollment materials, carrier renewals and quotes 

• Prepare compliance documents and client communication as outlined by company policy or as needed 

• Assist in the resolution of escalated claims issues received from clients and/or employees of clients 

• Assist with Form 5500 filing; facilitate the receipt and submission of the relevant Schedules and filing processes 

• Answer client questions and perform research as needed. Respond to team requests for information, reports, or research as needed 

• Other duties as assigned 

Qualifications

QUALIFICATIONS 

• Minimum 3-5 years’ experience and knowledge of health and welfare plan benefits and carriers interaction for all lines of coverage (Critical Illness, Accident, Legal, Pet and all  non-traditional plans) 

• Bachelor degree or industry specific designation preferred 

• Must currently hold a Utah Life and Health Producer license; or must obtain within three months from date of hire and maintain license by meeting the continuing education requirements 

• Thorough knowledge of employee benefit concepts and principles 

• Ability to prioritize workload, excellent time management and organizational skills 

• High attention to accuracy and details in a fast-paced environment 

• Self-starter able to work independently with little direction 

• Excellent negotiating skills, problem solving abilities and math reasoning 

• High level of computer literacy and working knowledge of Windows 2010 and MS Office 365 

• Excellent written, verbal, and presentation skills 

• Pursue a program for personal and professional development which includes CEBS or AHIP Designations 

• Must maintain a valid driver’s license and dependable transportation 

PHYSICAL DEMANDS 

The employee is occasionally required to stand, walk, and stoop.  The employee must regularly lift and/ or move up to 10 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.