Account Manager

Account Manager

Job Summary

The Account Manager is the primary point of contact for Radiant’s clients, responsible for building strong client relationships, overseeing local delivery drivers, and ensuring dependable, high-quality transportation service. This is a hands-on, on-site role suited to someone who knows Seattle’s geography well, thrives in a fast-paced small-team environment, and takes pride in solving problems for clients quickly and professionally.

Key Responsibilities

The key duties and responsibilities of this position consist of, but are not limited to, the following:

Client Relationship Management

• Serve as the primary liaison for assigned clients, building and maintaining trusted, long-term relationships

• Assess client needs and partner with internal teams to design tailored transportation solutions

• Respond quickly and professionally to client concerns, keeping satisfaction high

• Identify opportunities to expand services and grow existing accounts

Account Oversight & Reporting

• Monitor account performance to ensure timely, accurate, and reliable service delivery

• Prepare regular account reports, performance metrics, and market insights for clients and leadership

• Track industry trends and competitor activity to inform strategic account decisions

Operations & Team Coordination

• Manage and support local delivery drivers to ensure safe, efficient, on-time deliveries

• Coordinate closely with operations, logistics, and sales teams for seamless service execution

• Handle day-to-day email communications with clients and internal stakeholders professionally and efficiently

• Contribute actively as a member of a small, collaborative, fast-moving team

Qualifications & Skills

Required

• High school diploma or equivalent

• Strong interpersonal communication skills, with the ability to build trust and rapport quickly

• Proficient in Microsoft Office Suite, CRM platforms, and email management tools

• In-depth knowledge of Seattle geography, traffic patterns, and local regulations

• Valid driver’s license

• Ability to travel locally for client meetings and occasional industry events

• Strong multitasking and prioritization skills; comfortable overseeing delivery drivers in a fast-paced environment

Preferred

• General coursework or degree in related field

• General knowledge of U.S geography

• Familiarity with transportation and logistics processes

Work Schedule

• Standard 8-hour workday with required meal and rest breaks

• Flexibility to ensure responsibilities are covered during absences

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15–25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level.

Compensation

Base Pay Range:$25.00 - $31.60 Hourly

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. 

Benefits

Featured Benefits

• Medical, Prescription Drug, Dental and Vision coverage for you and your dependents

• Health Savings Account + Employer Contributions

• Flexible Spending Account options for Medical and/or Dependent Care

• Company provided Life Insurance, Short-term and Long-term Disability Insurance

• 401(k) Retirement Savings Plan + Employer Match

• Paid Time Off for Vacation, Sick, and Company Observed Holidays

About Radiant

At Radiant, we’re thenetwork that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact.

Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other.

Join Radiant and you’ll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.

Equal Opportunity

Radiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.