Account Manager

Sentant is seeking a driven and highly organizedAccount Manager to own the full client lifecycle — from onboarding and deployment through ongoing relationship management, retention, and growth. This role is the day-to-day owner of a portfolio of client accounts and the connective tissue between our clients and Sentant’s internal service teams.

The Account Manager is the hands-on operator who makes that strategy real: standing up new clients cleanly, keeping delivery on track, and building trusted relationships that turn clients into long-term partners. The ideal candidate is proactive, detail-obsessed, and thrives in a fast-moving, client-facing environment.

Key Responsibilities

Client Onboarding & Deployment

• Own theend-to-end client onboarding process: kickoff calls, documentation, timelines, internal coordination, and clear expectation setting.
• Drivedeployment of new clients onto Sentant’s tools, processes, and communication channels, ensuring nothing falls through the cracks during the transition from sales to service.
• Coordinate closely with engineering, security, and helpdesk teams to stand up client environments accurately and on schedule.
• Create and maintain onboarding documentation and account records so every client starts with a clean, well-organized foundation.

Client Relationship Management

• Serve as theprimary day-to-day point of contact for a portfolio of clients post-sale.
• Build strong, trusted relationships with client stakeholders, ensuring they feel supported, informed, and understood.
• Conduct regular client check-ins to stay aligned on goals, priorities, and pain points, and to keep service delivery on track.
• Support and help deliverQuarterly Business Reviews (QBRs), preparing materials that surface insights, service value, and opportunities.

Service Delivery & Coordination

• Act as the client’s advocate internally, translating client needs into clear actions for Sentant’s technical and operational teams.
• Track open items, tickets, and projects across the portfolio, following through to resolution and keeping clients updated on progress.
• Proactively identify and escalate delivery risks, service gaps, or blockers before they become client-facing problems.

Client Retention & Growth

• Monitor client satisfaction and health, proactively addressing risks to churn.
• Identifyupsell and cross-sell opportunities through a clear understanding of client goals, usage, and evolving needs.
• Partner with leadership, Client Success, and sales to price, pitch, and execute on new initiatives within existing accounts.

Strategic Insight & Planning

• Track how each client’s business is evolving — org changes, growth, and shifting priorities — and share what it means for service alignment.
• Maintain a working knowledge of IT, cybersecurity, and compliance trends, especially as they relate to the startup and VC ecosystem.
• Contribute clean, well-documented account notes and health metrics that feed Sentant’s broader Client Success strategy.

Ideal Candidate Profile

Required Skills & Experience

• 2+ years in an Account Management, Client Success, project coordination, or similar client-facing role — preferably at aManaged Service Provider (MSP) or in IT / Cyber / Compliance.
• Proven ability to managemultiple concurrent client relationships or projects without dropping details.
• Outstandingorganization, communication, and follow-through skills.
• Comfortable coordinating with technical teams and non-technical stakeholders alike, and translating between them.
• A proactive, ownership-driven mindset — you chase down answers and close loops without being asked.

Preferred Qualifications

• Exposure toMSP, IT service delivery, or cybersecurity environments.
• Familiarity with startups, venture-backed companies, and their operational lifecycles.
• Working familiarity with tools like Jamf, Okta, Google Workspace, or MDM/SSO systems.
• Comfort using metrics, reporting, and CRM tools (e.g., HubSpot) to stay organized and inform client conversations.

Success in This Role Looks Like

• Efficient, consistent, and well-documented onboarding and deployment for every new client.
• High client satisfaction and strong retention across the portfolio.
• Clients who feel proactively managed — issues surfaced and resolved before they escalate.
• Growth in service utilization and project expansion within existing accounts.
• Clean account records, health metrics, and QBR materials that strengthen Sentant’s overall Client Success motion.